Remote Senior Field Service Lead - Refrigeration & Controls

Copeland; Dover (DE); Remote; USD 100,000 - 120,000; Full time

Job summary

Copeland is seeking a Field Service Specialist III for remote US work with extensive on-site travel. You will lead complex commissioning, develop control programs, troubleshoot refrigeration and BMS systems, and mentor field teams on major rollouts.

You will serve as the primary technical contact for large customers and ensure alignment with design specifications. The role requires 7+ years in refrigeration controls or similar, strong leadership, and the ability to travel up to 90%.

Qualifications

• 7+ years of experience in refrigeration controls, field commissioning, or system integration.
• Advanced knowledge of refrigeration design, pressure/temperature relationships, and CO2 system control.
• Demonstrated expertise in controller programming and network integration.
• Proven leadership and mentoring ability in field environments.
• Strong customer communication and organizational skills.
• Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows.
• Ability to travel up to 85–90%.
• Legal work authorization in the United States - Sponsorship will not be provided for this role.

Responsibilities

• Perform expert-level commissioning and optimization of complex refrigeration and building automation systems.
• Create control programs and logic sequences from detailed specifications or Sequences of Operations.
• Provide advanced troubleshooting of control systems, refrigeration racks, HVAC, and BMS integrations.
• Lead on-site teams, coordinate contractor efforts, and ensure adherence to design specifications.
• Execute and oversee new store commissioning and remodel commissioning projects.
• Identify and qualify contractors to support field, project, and commissioning services.
• Mentor and train junior field specialists to build team capability and consistency.
• Serve as the primary technical point of contact for major customers and large commissioning projects.
• Maintain expert knowledge of Copeland, competitor control systems, and third-party integrations.
• Document, report, and communicate findings clearly to project and leadership teams.

Skills

Field leadership

CO2 systems

Refrigeration controls

Controller programming

Customer communication

Team mentoring

Project coordination

Travel readiness

Tools

Danfoss

Carel

Novar

Honeywell

Job description

Copeland is seeking a Field Service Specialist III for remote US work with extensive on-site travel. You will lead complex commissioning, develop control programs, troubleshoot refrigeration and BMS systems, and mentor field teams on major rollouts.

You will serve as the primary technical contact for large customers and ensure alignment with design specifications. The role requires 7+ years in refrigeration controls or similar, strong leadership, and the ability to travel up to 90%.