Remote Senior Customer Service Representative

CCC Information Services; Tulsa (OK); Remote; USD 36,000 - 41,000; Full time

Job summary

CCC Intelligent Solutions is seeking a Customer Service Representative to assist auto insurance customers. This remote position involves resolving inquiries, with training provided. Join a company committed to employee development and diverse perspectives, where team members benefit from competitive compensation and a supportive work environment.

Benefits

Health insurance

PTO

401K

Training and education reimbursement

Qualifications

• 3 years of prior customer service experience required.
• Strong verbal and written communication skills.
• Ability to work independently and self-motivated.

Responsibilities

• Assist in answering incoming calls from insurance adjusters and vehicle owners.
• Document conversations with claims adjusters regarding the specific loss report.
• Maintain a good relationship with dealers and claims adjusters.

Skills

Verbal communication

Written communication

Customer service

Technical aptitude

Organization skills

Analytical skills

Education

High school diploma

Some college preferred

Job description

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.

Our advanced capabilities in AI, IoT, telematics, blockchain, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation.

At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective are key to our pursuit so we can deliver a future of possibilities for our customers. Find out more about CCC Intelligent Solutions by visiting .

Job Description Summary

This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and vehicle owners. This is a remote position in which all onboarding and training will be conducted virtually. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $18.50 per hour.This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance.

Job Duties

• Assist in answering of incoming calls from insurance adjusters and vehicle owners by explaining in detail CCC's valuation product offering.
• Document conversation with claims adjusters in regard to the specific loss report.
• Maintain a good relationship with dealers and claims adjusters to ensure overall customer satisfaction.
• Adhere to attendance, production, quality and other metric standards

Qualifications

• No prior insurance or automotive experience is required, as we will train individuals that are willing to continue to learn and be developed
• High school diploma
• Some college preferred
• 3 years prior customer service experience required
• Strong verbal and written communication skills
• Self-motivated
• Ability to multi-task
• Excellent mathematical and analytical skills
• Exceptional organization skills with attention to detail
• Possess a positive attitude and desire to provide outstanding customer service
• Strong technical aptitude
• Ability to work independently
• Quiet and professional home work environment free of distractions
• High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

About the company’s Commitment to its employees :

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of : Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.

Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.

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