Remote Senior Associate - Customer Care & Sales Ops

BrightClaim; United States; Teletrabalho; USD 42 000 - 66 000; Tempo integral

Resumo da oferta

Genpact (NYSE: G) is seeking a Sr. Associate for Customer Care - Sales & Support to deliver expert order management and proactive issue resolution in a fast‑moving AI‑driven environment. You will use Salesforce, SAP and customer portals to manage end‑to‑end order flow, ensure compliance, and meet SLAs while collaborating with internal teams.

French is required (Advanced – C1) for this role. This position offers global exposure, international travel as needed, and opportunities to contribute

Qualificações

• Bachelor's degrees in Business Administration, Communications, Marketing or Sales.
• Masters in Marketing or related field is a plus.
• Experience in customer care or service management is desirable.

Responsabilidades

• Provide excellence in Customer Service through end-to-end order management and problem solving.
• Utilize Salesforce, SAP and portals to manage order flow and ensure SLAs.
• Collaborate with internal stakeholders to resolve queries in a timely manner.
• Notify customers proactively about order issues (pricing, certs, MOQ).
• Prepare reports and qualitative indicators for visibility and continuous improvement.

Conhecimentos

Customer Care

Data Analytics

Salesforce

SAP

Content Management

Formação académica

Bachelor's in Business Administration

Bachelor's in Communication

Bachelor's in Marketing

Bachelor's in Sales

Master's in Marketing

Ferramentas

Salesforce

SAP

ServiceNow

Descrição da oferta de emprego

Genpact (NYSE: G) is seeking a Sr. Associate for Customer Care - Sales & Support to deliver expert order management and proactive issue resolution in a fast‑moving AI‑driven environment. You will use Salesforce, SAP and customer portals to manage end‑to‑end order flow, ensure compliance, and meet SLAs while collaborating with internal teams.

French is required (Advanced – C1) for this role. This position offers global exposure, international travel as needed, and opportunities to contribute