Remote Seasonal Guest Happiness Lead Agent

Avari Management; Sunriver (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with immediate company match

Paid vacation and sick time

Job summary

Avari Management is seeking a Guest Happiness Lead Agent for a full-time remote seasonal position in Sunriver, Oregon. This role involves supporting guests in achieving vacation happiness through effective communication and problem-solving. Candidates should have experience in hospitality or vacation rentals and data entry skills. The position requires reliable internet and a quiet workspace for telework. Benefits include medical insurance, a 401(k) plan, and paid vacation time. Employment starts around May 18, 2026, and ends approximately September 8, 2026.

Qualifications

• Prior work in vacation rental management or hospitality is preferred.
• 6 months of contact center experience or equivalent is required.
• Must reside in one of Avari's vacation markets.

Responsibilities

• Handle tier 1 contacts from Avari customers and guests.
• Assist guests with inquiries via Voice, SMS, Chat, and Email.
• Manage your own guest cases/tasks and ensure resolution.

Skills

Effective communication skills

Problem-solving skills

Data entry skills

Familiarity with Microsoft products

Tools

Contact center platforms

Knowledge base software

WFM oversight tools

Job description

Avari Management is seeking a Guest Happiness Lead Agent for a full-time remote seasonal position in Sunriver, Oregon. This role involves supporting guests in achieving vacation happiness through effective communication and problem-solving. Candidates should have experience in hospitality or vacation rentals and data entry skills. The position requires reliable internet and a quiet workspace for telework. Benefits include medical insurance, a 401(k) plan, and paid vacation time. Employment starts around May 18, 2026, and ends approximately September 8, 2026.