Remote Scheduler II

Talentify.io; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

A leading digital hiring platform is seeking a Remote Scheduler II to manage service work scheduling and communication with customers. Ideal candidates have 2 years of customer service experience and strong organizational skills. This full-time role offers comprehensive benefits and a collaborative team environment.

Benefits

Competitive pay

Paid vacation/holidays/sick time

Comprehensive benefits package

Qualifications

• 2 years of customer service experience required.
• Expert communication and organizational skills needed.
• Experience in coordinating/scheduling within a service-related industry preferred.

Responsibilities

• Schedule and optimize service work to ensure all customer commitments are met.
• Utilize an AI Scheduling Platform for technician schedules.
• Communicate and resolve issues with customers regarding service scheduling.

Skills

Customer service experience

Expert communication skills

Organizational skills

Intermediate Excel skills

Education

Associates or Bachelor's degree preferred

Job description

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Employer Industry: Building Technologies and Solutions

Why Consider This Job Opportunity

• Competitive pay
• Paid vacation/holidays/sick time with 10 days of vacation in the first year
• Comprehensive benefits package including 401K, medical, dental, and vision care available from day one
• Extensive product and on-the-job/cross-training opportunities with outstanding internal resources
• Encouraging and collaborative team environment
• Company vehicle, tools, and equipment provided to complete all jobs
  
  

What To Expect (Job Responsibilities)

• Schedule and optimize service work to ensure all customer commitments are met
• Utilize an AI Scheduling Platform (SEDU) for technician schedules and daily activity updates
• Communicate and resolve issues with customers and personnel regarding service repair work scheduling
• Measure branch activity and compliance with program initiatives, identifying areas for improvement
• Monitor technician activity and schedules, ensuring customer commitments are upheld
  
  

What Is Required (Qualifications)

• 2 years of customer service experience
• Expert communication and organizational skills
• Experience in coordinating/scheduling within a service-related industry
• Intermediate Excel skills
• Associates or Bachelor's degree preferred
  
  

How To Stand Out (Preferred Qualifications)

• Experience working in a fast-paced work environment or in a JCI District Office
• Excellent written and communication skills
• Familiarity with Oracle systems
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred
  
  

#BuildingSolutions #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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