Remote SaaS Product Support Specialist

Autodesk

Saint Paul (MN)

Remote

USD 49,000 - 88,000

Full time

39 hours ago

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Job summary

Autodesk is seeking a Customer Support Representative for our fully remote team. You will provide front-line support via phone, email, and live chat, assisting customers with technical issues, product usage, and subscription inquiries.

You will work East Coast hours, collaborate with Sales, Customer Success, Engineering, and Finance, and help drive a smooth customer experience. Join a company that values customer success, data-driven improvement, and a supportive team culture, with opportunities

Qualifications

1+ year of customer support experience in a SaaS environment.
Strong troubleshooting skills with thoughtful diagnosis.
Excellent written and verbal communication.

Responsibilities

Deliver high-quality support via phone, email, and live chat.
Take ownership of customer issues from first contact to resolution.
Document and escalate issues as needed, ensuring timely follow-up.
Monitor support queues to meet service level expectations.
Collaborate with Sales, Customer Success, Engineering, and Finance to advocate for customers.
Share feedback to help product and service enhancements.
Contribute to team initiatives to improve support operations.
Adopt a continuous improvement mindset to evolve team performance.