Remote RN Telephone Triage – PT Overnight/Weekend Shifts | Compact + MA, MN, NV,IL, NY & CA

Call 4 Health; Indianapolis (IN); Remote; USD 70,000 - 100,000; Full time

Job summary

Call 4 Health is seeking an experienced Registered Nurse (RN) for a Remote Triage role that serves patients nationwide. You’ll perform telephone triage, document in client EHRs, and provide clinical assessments per protocol while supporting providers across multiple states.

Ideal candidates have a nursing degree, 2–4 years of RN experience, multi-state licensure (eNLC), and comfort with remote work, RPM programs, and care coordination. Remote work requires a private HIPAA-compliant space.

Qualifications

• Associate’s or Bachelor’s degree in Nursing is required.
• Minimum 2–4 years of full-time RN clinical experience.
• Experience with telephone triage and EHR systems.
• Active e-NCL / Enhanced Nurse Licensure Compact license.

Responsibilities

• Handle multi-state nurse triage calls using established protocols.
• Document patient interactions accurately in client EHR systems.
• Provide clinical assessments via phone or patient portal.
• Support providers with administrative and clinical tasks, including referrals and prior authorizations.
• Coordinate post-discharge and follow-up care.

Education

Associate’s Degree in Nursing

Bachelor’s Degree in Nursing

Tools

NLC license

2+ EHR platforms

Telephone triage

Job description

Registered Nurse (RN) – Remote Triage / Compact License Required

Make a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states. This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You’ll Do

• Respond to inbound and outbound calls for a multi-state nurse triage service
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
• Provide clinical assessments via phone or patient portal based on established protocols
• Support providers with administrative and clinical tasks, including: Medication refill requests per protocol
• Provider notification of critical results
• Post-discharge and post-operative follow-up coordination
• Facilitate referrals and assist with prior authorization requests requiring clinical input
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
• Participate in Remote Patient Monitoring (RPM) programs, including: Monitoring vital signs
• Educating patients on chronic disease management (diabetes, hypertension, COPD)
• Screen and qualify patients for clinical trials and provide patient education
• Take on additional responsibilities to support team success and patient outcomes

What We’re Looking For

• Associate’s or Bachelor’s Degree in Nursing
• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
• Prior telephone triage experience using electronic triage systems
• Experience working with two or more EHR platforms
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
• Willingness to obtain additional state licenses as requested

Skills That Set You Apart

• Strong teamwork and collaboration skills
• Ability to step into a leadership role when needed
• Excellent customer service, empathy, and communication skills
• High attention to detail and documentation accuracy
• Strong organization and time management skills

Work From Home Requirements

• Private, HIPAA‑compliant home workspace
• Ability to sit for extended periods and use a headset
• Broadband internet access
• Ability to house company‑issued equipment
• Participation in staff meetings via phone or video

Work Environment

• Fast‑paced and collaborative
• Adaptable to change and able to manage stress effectively
• Occasional overtime or schedule adjustments as needed

Schedule

• Week 1:
  • Monday: 4 AM–8 AM
  • Thursday: 12 AM–8 AM
  • Friday: 8 PM–4 AM (Saturday)
  • Saturday: 8 PM–4 AM (Sunday)
• Week 2:
  • Monday: 4 AM–8 AM
  • Thursday: 12 AM–8 AM
  • Saturday: 12 AM–4 AM
  • Sunday: 12 AM–4 AM

All shifts are listed in Eastern Time (ET).