Remote RN Telephone Triage - PT Evenings/Weekends | Compact + MA, MN, NV, IL,NY, CA

Call 4 Health; Pennsylvania; Remote; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Remote work

Flexible scheduling

Zusammenfassung

Call 4 Health is seeking an experienced Registered Nurse (RN) to join our 24/7 remote triage center. You’ll handle telephone triage, EHR management, and clinical support across multiple states from a home-based setting.

The role emphasizes clinical decision-making, patient education, and collaboration with providers to deliver timely care. A compact nursing license is required, with flexibility for additional state licenses as needed.

Qualifikationen

• Active nursing license in good standing.
• 2–4 years of RN clinical experience.
• Experience with telephone triage and triage protocols.
• Experience with two or more EHR platforms.
• Compact license (eNLC) or willingness to obtain additional state licenses.

Aufgaben

• Respond to inbound/outbound calls for a multi-state nurse triage service.
• Utilize established triage protocols to assess and triage patients.
• Document patient interactions accurately in client EHR systems.
• Provide clinical assessments via phone or patient portal per protocols.
• Support providers with administrative and clinical tasks including med refills and notifications.
• Coordinate post-discharge and post-operative follow-up with patients.
• Facilitate referrals and assist with prior authorization requests.
• Collaborate with hospitals, nursing homes, and government agencies as needed.
• Participate in Remote Patient Monitoring (RPM) programs and educate patients on disease management.
• Take on additional responsibilities to support team success and patient outcomes.

Kenntnisse

Telephone triage experience

Electronic health records familiarity

Multi-state licensure (e‑NLC)

Clinical decision‑making

Ausbildung

Associate’s or Bachelor’s Degree in Nursing

Jobbeschreibung

Registered Nurse (RN) – Remote Triage / Compact License Required

Make a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.

This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You’ll Do

• Respond to inbound and outbound calls for a multi-state nurse triage service
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
• Provide clinical assessments via phone or patient portal based on established protocols
• Support providers with administrative and clinical tasks, including:
  • Medication refill requests per protocol
  • Provider notification of critical results
  • Post-discharge and post-operative follow-up coordination
• Facilitate referrals and assist with prior authorization requests requiring clinical input
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
• Participate in Remote Patient Monitoring (RPM) programs, including:
  • Monitoring vital signs
  • Educating patients on chronic disease management (diabetes, hypertension, COPD)
• Screen and qualify patients for clinical trials and provide patient education
• Take on additional responsibilities to support team success and patient outcomes

What We’re Looking For

• Associate’s or Bachelor’s Degree in Nursing
• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
• Prior telephone triage experience using electronic triage systems
• Experience working with two or more EHR platforms
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
• Willingness to obtain additional state licenses as requested

Skills That Set You Apart

• Strong teamwork and collaboration skills
• Ability to step into a leadership role when needed
• Excellent customer service, empathy, and communication skills
• High attention to detail and documentation accuracy
• Strong organization and time management skills

Work From Home Requirements

• Private, HIPAA-compliant home workspace
• Ability to sit for extended periods and use a headset
• Broadband internet access
• Ability to house company-issued equipment
• Participation in staff meetings via phone or video

Work Environment

• Fast-paced and collaborative
• Adaptable to change and able to manage stress effectively
• Occasional overtime or schedule adjustments as needed

Schedule

Week 1:

Thursday: 4 PM–12 AM

Friday: 12 PM–8 PM

Saturday: 11 AM–8 PM

Week 2:

Thursday: 4 PM–12 AM

Friday: 12 PM–8 PM

Saturday: 11 AM–8 PM

Sunday: 4 PM–8 PM

All shifts are listed in Eastern Time (ET).