Remote Retention Representative

DISH Network; Orlando (FL); Remote; Full time

Job summary

Join a leading company in the telecommunications sector as a member of their Inside Sales & Retention team. In this role, you will be responsible for selling the value of innovative products and services through inbound customer interactions. With a focus on customer service excellence, you will have opportunities for career growth and competitive earning potential through uncapped commissions. Comprehensive benefits and training further enhance your professional development.

Benefits

Paid training

Comprehensive Medical, Dental, Vision benefits

401(K) with company match

Employee Stock Purchasing Program

Tuition Reimbursement

Complimentary DISH TV

Discounts on Sling TV and Boost Mobile

Qualifications

• Minimum of one (1) year of experience in a customer-facing role focused on acquisition and/or retention.
• Flexible to work shifts which can include evenings, weekends, or holidays.

Responsibilities

• Position and sell products/services to new and existing customers.
• Assess customer needs and offer the best solution.
• Provide exceptional customer service to build and maintain relationships.

Skills

Competitive spirit

Persuasion

Growth mindset

Customer service

Dependability

Integrity

Education

High school diploma/GED

Job description

Company Summary

Non-Negotiable Base Pay: $16.00/hour + Uncapped Commission
1st Year On-Target Earnings: $68,000. No sales experience required. Paid full-time training provided!

Department Summary

Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers.

Job Duties and Responsibilities

What You’ll Do:

• Position and sell products/services to new and existing customers
• Assess customer needs and offer the best solution
• Bounce back from challenging calls and stay focused on long-term goals
• Manage time effectively while engaging with customers and handling data entry
• Provide exceptional customer service to build and maintain relationships

What’s in it for You:

• Career Growth: Opportunity to promote up to two levels in your first year
• Uncapped Commission: Top performers earn over six figures
• Rewards and Recognition Program : Earn high-value prizes & trips
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Application Process Overview:

After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview.

Skills, Experience and Requirements

• Minimum of one (1) year of experience in a customer-facing role focused on acquisition and/or retention
• High school diploma/GED
• Flexible to work shifts which can include evenings, weekends, or holidays
• Smartphone/device with active network connection
• Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors
• Employee responsible for all setup costs (except where required by law)
• Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity

Salary Ranges

Compensation: $16.00/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

• Minimum of one (1) year of experience in a customer-facing role focused on acquisition and/or retention
• High school diploma/GED
• Flexible to work shifts which can include evenings, weekends, or holidays
• Smartphone/device with active network connection
• Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors
• Employee responsible for all setup costs (except where required by law)
• Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity

What You’ll Do:

• Position and sell products/services to new and existing customers
• Assess customer needs and offer the best solution
• Bounce back from challenging calls and stay focused on long-term goals
• Manage time effectively while engaging with customers and handling data entry
• Provide exceptional customer service to build and maintain relationships

What’s in it for You:

• Career Growth: Opportunity to promote up to two levels in your first year
• Uncapped Commission: Top performers earn over six figures
• Rewards and Recognition Program : Earn high-value prizes & trips
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Application Process Overview:

After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview.