Remote | Reservations & Guest Support Specialist

DestinationKnot; EE. UU.; A distancia; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote (US)

Flexible scheduling

Training and guidance

Descripción de la vacante

DestinationKnot is seeking a remote guest support professional to assist with reservations, scheduling, and guest inquiries. You will manage requests, confirmations, calendars, and service records to ensure timely and professional guest service.

In this remote role, you will respond through email, phone and messaging channels, maintain accurate documentation, and collaborate with team mates to keep daily operations running smoothly. Training and ongoing guidance are provided to help you succeed.

Formación

• Excellent customer service and communication abilities.
• Strong attention to detail and organized work style.
• Ability to manage multiple tasks remotely with reliability.
• Proactive in following workflows and standards.

Responsabilidades

• Handle reservation requests, confirmations and scheduling changes.
• Respond to guest questions via email, phone and messaging.
• Maintain calendars, records and service documentation.
• Track deadlines and ensure updates are completed accurately.
• Follow workflows and quality standards while staying courteous.
• Coordinate with teammates to support daily operations.

Conocimientos

Customer service

Communication

Detail oriented

Remote work

Descripción del empleo

Role overview

Provide remote, client-facing and administrative support for reservations, scheduling, and guest questions. The role keeps requests, confirmations, calendars, and service records organized while helping ensure guests receive timely and professional assistance.

Responsibilities

• Handle reservation requests, confirmations, and scheduling changes.
• Respond to guest questions through email, phone, and messaging channels.
• Maintain accurate calendars, records, and service documentation.
• Track deadlines and ensure updates and confirmations are completed correctly.
• Follow established workflows and quality standards while providing courteous support.
• Coordinate with teammates to help daily service operations run smoothly.

Requirements

• Strong customer service and communication skills.
• Careful attention to detail and a well-organized approach to work.
• Ability to manage several tasks independently in a remote setting.
• Basic computer skills and willingness to learn new systems.
• Professionalism, reliability, and responsiveness.

Nice to have

• Prior experience in reservations, hospitality, guest services, customer support, or administration is helpful, but not required.

Benefits and work setup

• Fully remote role in the United States; flexible scheduling may be available.
• Training and ongoing guidance are provided.
• Structured processes and clear expectations support the day-to-day work.