Remote-Ready Edge Data Center NOC Lead

Armada; Seattle (WA); On-site; USD 145,000 - 181,000; Full time

Benefits offered by this job

Equity

Subsidized benefits

Medical/dental/vision

HSA/FSA

401(k) options

Unlimited PTO

14 company holidays

Job summary

Armada is seeking a Lead Level 2 Data Center NOC Engineer to provide technical leadership across modular, edge, and distributed data center environments. You will own incident response, mentor NOC staff, and ensure uptime of power, cooling, and networking systems.

Location is remote within the U.S., with strong preference for Greater Seattle area. The role covers shift leadership, incident command, DCIM/BMS familiarity, and collaboration with engineering and product teams.

Qualifications

• 7+ years in NOC, data center, or infrastructure operations.
• Experience leading incidents or technical shifts.
• Hands-on DCIM/BMS platforms experience.

Responsibilities

• Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians.
• Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering.
• Lead shift handovers, prioritization, and operational decision-making.
• Mentor and coach junior NOC staff and support onboarding.
• Represent the NOC during cross-functional incident bridges.
• Serve as Incident Commander for medium to high-severity incidents.
• Own end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution.
• Drive root cause analysis (RCA) and corrective actions for recurring issues.
• Ensure high-quality, executive-ready incident communications.
• Continuously improve MTTR and operational reliability.
• Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms.
• Perform health checks on UPS, PDUs, generators, CRAC/CRAH systems.
• Troubleshoot MEP-related issues and coordinate maintenance and remote hands.
• Support modular, containerized, and micro data center deployments.
• Enforce physical and logical security policies.
• Monitor and troubleshoot switches, routers, firewalls, and edge connectivity.
• Perform L2/L3 troubleshooting (VLANs, IP addressing, MTU, routing fundamentals).
• Validate fiber/copper connectivity, optics, link status, and redundancy paths.
• Troubleshoot VPNs and secure remote access solutions.
• Escalate architecture or design issues to Network Engineering (L3).
• Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds).
• Own and maintain operational runbooks, SOPs, and escalation procedures.
• Improve alerting quality, dashboards, and noise reduction.
• Support automation, reporting, audits, and compliance requests.
• Partner with Engineering and Product teams.
• Participate in change planning, execution, and post-change validation.
• Identify operational gaps and drive continuous improvement initiatives.

Skills

Incident leadership

Mentoring

Shift leadership

Troubleshooting

Tools

Distech

Schneider

RadixIOT

Job description

Armada is seeking a Lead Level 2 Data Center NOC Engineer to provide technical leadership across modular, edge, and distributed data center environments. You will own incident response, mentor NOC staff, and ensure uptime of power, cooling, and networking systems.

Location is remote within the U.S., with strong preference for Greater Seattle area. The role covers shift leadership, incident command, DCIM/BMS familiarity, and collaboration with engineering and product teams.