Remote-Ready Customer Support & Growth Specialist

Energy Partners LLC; Birmingham (AL); Hybrid; USD 38,000 - 63,000; Full time

Job summary

Energy Partners LLC is hiring a Customer Support Specialist in Birmingham, AL. The role focuses on CSAT reporting and helping drive growth through targeted engagement with Birmingham markets, while collaborating with marketing and product teams.

The position offers a remote-friendly, hybrid work environment with a focus on coaching, benefits, and flexible hours that align with Alabama life. We invite proactive professionals ready to make an impact to apply.

Qualifications

• The candidate demonstrates clear and concise written communication.
• Excellent verbal communication under scrutiny and in collaboration.
• Works well with others, lifts up teammates, and shares credit.
• Shows pattern recognition across multiple sales/marketing engagements.
• Comfortable with internship arrangements and the rhythms of a purpose-driven workplace.

Responsibilities

• Build the Birmingham reference network that closes deals for you.
• Nurture slow sales marketing leads until timing flips in our favor.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Seed Birmingham social channels with content that earns replies.
• Trade weekly notes with product on what Birmingham buyers keep requesting.

Skills

Written communication

Verbal communication

Team collaboration

Pattern recognition

Job description

Energy Partners LLC is hiring a Customer Support Specialist in Birmingham, AL. The role focuses on CSAT reporting and helping drive growth through targeted engagement with Birmingham markets, while collaborating with marketing and product teams.

The position offers a remote-friendly, hybrid work environment with a focus on coaching, benefits, and flexible hours that align with Alabama life. We invite proactive professionals ready to make an impact to apply.