Remote RCM Projects Coordinator - Hospice Billing

Care Hospice, Inc.; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with company match

PTO & holidays

Tuition reimbursement & certification

Wellness & discount programs

Cell phone, mileage & gym membership

Job summary

Care Hospice, Inc. is seeking an experienced RCM Projects Coordinator to support revenue cycle initiatives focused on hospice room and board invoice processing, billing validation, and payment coordination.

You will collaborate with Medicaid Billing, Accounting, Operations, and IT to ensure accuracy, resolve discrepancies, and track activities through completion. This remote role requires hospice RCM experience, strong Excel skills, and a detail-oriented problem-solver mindset.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum of five years of experience in healthcare billing, accounts payable, revenue cycle, or related administrative work.
• Strong attention to detail and ability to review, validate, and reconcile information across multiple sources.
• Proficiency in Microsoft Excel, Outlook, and other standard office applications.
• Effective written and verbal communication skills, with the ability to collaborate with internal teams and external facility contacts.

Responsibilities

• Coordinate Invoice Processing: Monitor invoice submissions, track receipt and processing status, and review facility invoices for completeness, duplicate submissions, patient information, service dates, and contracted rates.
• Validate Billing Information: Partner with Medicaid Billing to verify invoice details, eligibility, and supporting documentation before claims are submitted.
• Resolve Billing and Payment Discrepancies: Research issues involving patient records, service dates, reimbursement rates, eligibility, claim status, and payment activity, coordinating with the appropriate teams through resolution.
• Monitor Payment Activity: Track billing and payment milestones, follow up on outstanding items, coordinate manual paysheets and payment exceptions according to established approval procedures, and partner with Accounting to resolve payment issues.
• Support Facility Communication: Serve as a primary contact for routine room and board invoice and payment inquiries, communicate submission requirements and processing timelines, and provide timely updates on outstanding items.
• Maintain Accurate Records: Maintain complete documentation connecting facility invoices, billing validation, and payment activity across designated systems and tracking tools.
• Analyze Data and Improve Processes: Prepare reports on invoice volume, aging, outstanding documentation, and exceptions; identify recurring issues; and recommend workflow improvements.
• Coordinate Systems and Projects: Maintain records in systems such as MatrixCare and Smartsheet, document system issues, coordinate support requests, and assist with system testing, process documentation, audits, and staff education.
• Support Compliance: Protect confidential patient and financial information, follow established approval controls, and maintain accurate documentation in accordance with organisational policies and applicable requirements.

Skills

Attention to detail

Communication skills

Time management

Collaborative

Problem solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Excel

Outlook

MatrixCare

Smartsheet

NetSuite

Office applications

Job description

Care Hospice, Inc. is seeking an experienced RCM Projects Coordinator to support revenue cycle initiatives focused on hospice room and board invoice processing, billing validation, and payment coordination.

You will collaborate with Medicaid Billing, Accounting, Operations, and IT to ensure accuracy, resolve discrepancies, and track activities through completion. This remote role requires hospice RCM experience, strong Excel skills, and a detail-oriented problem-solver mindset.