Remote Quantitative Analyst: Contact Center Optimization

AmeriSave Mortgage Corp.

United States

On-site

USD 130,000 - 150,000

Full time

14 days+

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Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee discounts

Health insurance

Life insurance

Paid time off

12 paid holidays per year

Paid training

Referral program

Vision insurance

Job summary

AmeriSave Mortgage Corporation is seeking a Quantitative Analyst to join the Enterprise Intelligence team. This fully remote role focuses on data‑driven optimization of our call center operations to maximize contact rates, conversion and profitability.

You will analyze metrics, build dashboards, and implement SQL-based analytics solutions across the mortgage lifecycle. A minimum of 5 years in quantitative analytics and strong T‑SQL, PowerBI or Tableau skills are required.

Qualifications

5+ years of experience in quantitative analytics, preferably in a call center or contact center environment.
Advanced T-SQL queries, stored procedures and data transformations in Microsoft SQL Server.
Experience with A/B testing frameworks and experiment design.
Ability to translate complex business problems into quantitative solutions.
Excellent verbal and written communication, able to present insights to executives.

Responsibilities

Analyze operational and financial metrics to identify deficiencies, performance gaps and opportunities to improve revenue and profitability.
Create dashboards and automated reports to monitor performance across the mortgage lifecycle.
Author and optimize complex SQL code to extract, transform and analyze large production datasets.