Remote Quality Auditor & Process Improvement Specialist

Premera Blue Cross; Provo (UT); A distancia; USD 48.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, vision, dental

Pet insurance

401K employer match

Pension plan

Wellness incentives

Paid time off

Tuition assistance

Employee recognition

Descripción de la vacante

Premera Blue Cross is seeking a Quality Audit professional to conduct audits, document results, and drive improvements across operations. The role emphasizes objectivity, data analysis, and cross-functional collaboration to enhance quality and compliance.

You will work in a primarily remote setting, with responsibilities spanning audits, reporting, and stakeholder communication to help reduce errors and optimize processes. Prior QA certifications are preferred.

Formación

• High school diploma or GED required.
• Three years of claims, customer service or enrollment experience, including one year in quality audit/quality assurance.
• Bilingual in English/Spanish preferred.
• Quality 101 certification preferred.

Responsabilidades

• Conduct audits professionally and objectively using applicable standards.
• Plan, develop, and communicate audits within defined scope and resources.
• Maintain up-to-date knowledge of audit techniques and reference materials.
• Document audit results, prepare reports, and evaluate corrective actions.
• Resolve audit findings through direct, respectful communication.
• Identify trends and root causes to improve procedures.
• Assist in cross-department consultations to address high-impact issues.
• Lead and participate in team meetings on Quality Review & Reporting.

Conocimientos

Auditing

Quality Assurance

Communication

Root Cause Analysis

Educación

High school diploma or GED

Descripción del empleo

Premera Blue Cross is seeking a Quality Audit professional to conduct audits, document results, and drive improvements across operations. The role emphasizes objectivity, data analysis, and cross-functional collaboration to enhance quality and compliance.

You will work in a primarily remote setting, with responsibilities spanning audits, reporting, and stakeholder communication to help reduce errors and optimize processes. Prior QA certifications are preferred.