Remote Quality Assurance Specialist Needed at EchoStar EchoStar

Digitaltidewave; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Regional Marketing Manager for the Northeast. This role involves evaluating customer interactions, ensuring adherence to quality standards, and collaborating with management to enhance processes. The ideal candidate will possess strong customer service skills, a proactive approach to problem-solving, and proficiency in G-Suite. Join a forward-thinking team dedicated to reimagining connectivity and delivering exceptional customer experiences. If you're driven, approachable, and ready to make a difference, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and a motivated work ethic are essential.
• Ability to collaborate and resolve problems effectively.

Responsibilities

• Evaluate and audit customer interactions for quality assurance.
• Assist in developing and maintaining quality assurance guidelines.

Skills

Customer Service Skills

Collaboration

Problem Solving

G-Suite Proficiency

Writing Skills

Communication Skills

Active Listening

Education

Associates Degree

Tools

DISH Tools

G-Suite

Job description

Job role: Regional Marketing Manager – Northeast

Company name: EchoStar

Location: Remote, USA

Salary: $23.83 – $34.05 per hour

About the Job: EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Job Duties and Responsibilities:

• You will evaluate and audit the quality of customer interactions through transcripts, incoming calls and callbacks from multiple call types.
• Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction.
• Provide accurate, consistent and fair evaluations while providing clear and concise feedback.
• Participate in weekly calibration sessions to ensure a high level of consistency throughout various lines of business.
• Assist with the development, implementation and maintenance of quality assurance guidelines and setting of related policies and procedures in an effort to ensure 100% customer/client satisfaction.
• Collectively work with management and internal customers to communicate quality of work measurements and recommend improvements.
• Meet all DISH’s performance expectations, including but not limited to, satisfying all assurance, productivity standards and goals.
• Regular and predictable attendance.

Skills, Experience and Requirements:

• Education and Experience: Associates Degree is a plus; or a combination of education and experience.

• Skills and Qualifications:
• Have strong customer service skills; friendly, approachable, motivated with a strong work ethic and high degree of integrity.
• Ability to collaborate with others to resolve problems and improve processes.
• Have the drive to learn and master DISH tools and resources.
• Proficiency of G-Suite.
• Appropriately organize, prioritize and monitor tasks for effective and efficient work completion.
• Ability to display proper writing, communication and active listening skills.

NB: Visa sponsorship not available for this role.