Remote Quality Assurance Specialist

NexRep LLC; Rhode Island; Remote; USD 25,000 - 39,000; Full time

Job summary

NexRep LLC in the United States seeks a Quality Specialist to analyze calls, emails, social posts and SMS from NexRep’s independent contractors, identify trends, and work with certification and operations teams to meet client standards.

Responsibilities include assessing contact quality, real-time or post-event monitoring, reviewing customer satisfaction data, and preparing calibration discussions with clients to align scoring.

Qualifications

• Experience analyzing customer interactions and providing actionable feedback.

Responsibilities

• Assess that quality of the agents’ interaction with customers meets client’s standards.

Skills

Collaboration

Feedback delivery

Attention to detail

Decision making

Independent work

Tools

Excel

Job description

NexRep LLC in the United States seeks a Quality Specialist to analyze calls, emails, social posts and SMS from NexRep’s independent contractors, identify trends, and work with certification and operations teams to meet client standards.

Responsibilities include assessing contact quality, real-time or post-event monitoring, reviewing customer satisfaction data, and preparing calibration discussions with clients to align scoring.