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REMOTE QUALITY ASSURANCE MANAGER

ESFM® USA

Dallas (TX)

Remote

USD 100,000 - 110,000

Full time

Today
Be an early applicant

Job summary

A leading facilities management company is seeking a remote Quality Assurance Manager to oversee QA systems for janitorial operations in GMP-regulated environments. The role involves ensuring compliance with ISO standards, leading audits, and managing a team dedicated to high-quality sanitation. Ideal candidates will have at least 5 years of QA experience and relevant certifications. Competitive salary offered.

Benefits

Medical
Dental
Vision
Life Insurance
Paid Time Off
Flexible Spending Accounts

Qualifications

  • Minimum 5 years of QA experience in GMP-regulated environments.
  • Experience managing janitorial or sanitation services in cleanroom environments.
  • Success in implementing and maintaining ISO 9001 or ISO 14001 systems.

Responsibilities

  • Oversee quality systems for janitorial operations in GMP-regulated environments.
  • Conduct audits of janitorial processes for compliance.
  • Lead investigations into deviations and complaints.

Skills

Attention to detail
Analytical thinking
Excellent communication
Proactive problem-solving
Leadership

Education

Bachelor's degree in Quality Management, Industrial Engineering, Life Sciences
ISO 9001 Lead Auditor certification
GMP training certification
Six Sigma or Lean certification

Tools

Digital QA tools
Job description
Overview

Position Title: REMOTE QUALITY ASSURANCE MANAGER

Salary: $100,000 - $110,000

Travel Required

Pay Grade: 15

Other Forms of Compensation: Bonus

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary: The Quality Assurance Manager is responsible for overseeing and maintaining quality systems for janitorial operations within GMP-regulated environments. This role ensures compliance with ISO standards, drives continuous improvement, and leads a team committed to delivering high-quality sanitation services in highly regulated spaces.

Remote with travel

Key Responsibilities
  • Develop and maintain QA systems aligned with ISO and GMP requirements
  • Conduct routine audits of janitorial processes, documentation, and compliance
  • Lead investigations into deviations, non-conformances, and customer complaints
  • Oversee training programs for janitorial staff on GMP and ISO procedures
  • Collaborate with operations to ensure cleaning protocols meet regulatory expectations
  • Prepare for and support external audits (FDA, ISO certifying bodies, client inspections)
Education & Certifications
  • Bachelor’s degree in Quality Management, Industrial Engineering, Life Sciences, or related field
  • ISO 9001 Lead Auditor certification (preferred)
  • GMP training certification (required)
  • Six Sigma or Lean certification (a plus)

Minimum 5 years of QA experience in GMP-regulated environments (pharmaceutical, biotech, or medical device sectors)

  • Proven experience managing janitorial or sanitation services in cleanroom or controlled environments
  • Demonstrated success implementing and maintaining ISO 9001 or ISO 14001 systems
  • Experience conducting internal audits and managing CAPAs (Corrective and Preventive Actions)
Technical Skills
  • Deep understanding of GMP, ISO 9001, and ISO 14001 standards
  • Familiarity with cleaning validation protocols and environmental monitoring
  • Proficiency in writing SOPs, work instructions, and QA documentation
  • Competence in using digital QA tools (e.g., audit software, document control systems)
Core Responsibilities
  • Develop and maintain QA systems aligned with ISO and GMP requirements
  • Conduct routine audits of janitorial processes, documentation, and compliance
  • Lead investigations into deviations, non-conformances, and customer complaints
  • Oversee training programs for janitorial staff on GMP and ISO procedures
  • Collaborate with operations to ensure cleaning protocols meet regulatory expectations
  • Prepare for and support external audits (FDA, ISO certifying bodies, client inspections)
People Management & Leadership
  • Proven ability to lead, coach, and develop teams of janitorial staff and QA personnel
  • Experience managing performance, conducting evaluations, and fostering accountability
  • Skilled in conflict resolution, team motivation, and building a culture of compliance and continuous improvement
  • Ability to tailor communication and training to diverse teams across shifts and facilities
  • Comfortable managing union and non-union environments (if applicable)
Soft Skills
  • Strong attention to detail and analytical thinking
  • Excellent communication and documentation skills
  • Ability to lead cross-functional teams and drive a culture of quality
  • Proactive problem-solving and contingency planning mindset
  • Comfortable working in fast-paced, highly regulated environments
Performance Metrics
  • Audit pass rates and closure timelines for CAPAs
  • Compliance with cleaning validation and documentation standards
  • Staff training completion and effectiveness
  • Client satisfaction and complaint resolution rates
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:1468021

ESFM

Brandy Wilson

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