REMOTE QUALITY ASSURANCE MANAGER

Compass Group; Dallas (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading sanitation services provider is seeking a Quality Assurance Manager to oversee and maintain quality systems for janitorial operations in GMP-regulated environments. This role will ensure compliance with ISO standards, drive continuous improvement, and lead a team to deliver high-quality sanitation services. The position offers remote work options with travel. Applications welcome from candidates with significant QA experience and relevant certifications.

Qualifications

• Minimum 5 years of QA experience in GMP-regulated environments.
• Proven experience managing janitorial or sanitation services.
• Experience conducting internal audits and managing CAPAs.

Responsibilities

• Develop and maintain QA systems aligned with ISO and GMP requirements.
• Conduct routine audits of janitorial processes and compliance.
• Oversee training programs for janitorial staff on GMP and ISO procedures.

Skills

GMP standards

ISO 9001 standards

Cleaning validation protocols

SOP writing

Digital QA tools

Education

Bachelor’s degree in Quality Management or related field

ISO 9001 Lead Auditor certification (preferred)

GMP training certification (required)

Six Sigma or Lean certification (a plus)

Job description

Job Summary

The Quality Assurance Manager is responsible for overseeing and maintaining quality systems for janitorial operations within GMP-regulated environments. This role ensures compliance with ISO standards, drives continuous improvement, and leads a team committed to delivering high-quality sanitation services in highly regulated spaces.

Remote with travel

Key Responsibilities

Education & Certifications

• Bachelor’s degree in Quality Management, Industrial Engineering, Life Sciences, or related field
• ISO 9001 Lead Auditor certification (preferred)
• GMP training certification (required)
• Six Sigma or Lean certification (a plus)
• Minimum 5 years of QA experience in GMP-regulated environments (pharmaceutical, biotech, or medical device sectors)
• Proven experience managing janitorial or sanitation services in cleanroom or controlled environments
• Demonstrated success implementing and maintaining ISO 9001 or ISO 14001 systems
• Experience conducting internal audits and managing CAPAs (Corrective and Preventive Actions)

Technical Skills

• Deep understanding of GMP, ISO 9001, and ISO 14001 standards
• Familiarity with cleaning validation protocols and environmental monitoring
• Proficiency in writing SOPs, work instructions, and QA documentation
• Competence in using digital QA tools (e.g., audit software, document control systems)

Core Responsibilities

• Develop and maintain QA systems aligned with ISO and GMP requirements
• Conduct routine audits of janitorial processes, documentation, and compliance
• Lead investigations into deviations, non-conformances, and customer complaints
• Oversee training programs for janitorial staff on GMP and ISO procedures
• Collaborate with operations to ensure cleaning protocols meet regulatory expectations
• Prepare for and support external audits (FDA, ISO certifying bodies, client inspections)

People Management & Leadership

• Proven ability to lead, coach, and develop teams of janitorial staff and QA personnel
• Experience managing performance, conducting evaluations, and fostering accountability
• Skilled in conflict resolution, team motivation, and building a culture of compliance and continuous improvement
• Ability to tailor communication and training to diverse teams across shifts and facilities
• Comfortable managing union and non-union environments (if applicable)

Soft Skills

• Strong attention to detail and analytical thinking
• Excellent communication and documentation skills
• Ability to lead cross-functional teams and drive a culture of quality
• Proactive problem-solving and contingency planning mindset
• Comfortable working in fast-paced, highly regulated environments

Performance Metrics

• Audit pass rates and closure timelines for CAPAs
• Compliance with cleaning validation and documentation standards
• Staff training completion and effectiveness
• Client satisfaction and complaint resolution rates

Apply to ESFM Services today!

EEO and Benefits

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.