Remote Quality Assurance Associate — Healthcare

Gainwell Technologies LLC; Wisconsin; Remote; USD 40,000 - 58,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Generous vacation policy

Educational assistance

Job summary

Gainwell Technologies seeks a CX Associate Professional Quality to monitor and assess voice and non-voice interactions, ensuring accuracy, compliance, and a high-quality member and provider experience. The role drives quality initiatives through daily reviews, audits, and data-driven insights.

You will collaborate with cross-functional teams, participate in calibration sessions, and contribute to process improvements.

Qualifications

• Bachelor's degree or equivalent combination of education and experience; QA experience preferred.
• Knowledge of Medicaid MMIS operations or related healthcare QA domains.
• Familiar with QA principles, monitoring methodologies, auditing practices and performance evaluation.
• Proficiency in Microsoft Office Suite and SharePoint; experience with quality monitoring platforms.
• Strong analytical, organizational, and communication skills; ability to collaborate across teams.

Responsibilities

• Evaluate contact center interactions and back-office transactions to ensure accuracy, compliance, and adherence to quality standards.
• Conduct quality reviews and audits, analyze performance trends, and identify opportunities for improvement.
• Participate in calibration sessions to ensure consistency in evaluations and expectations.
• Collaborate with cross-functional teams to communicate findings, support coaching, and resolve issues.
• Recommend process and policy improvements based on data-driven insights and trends.
• Leverage quality monitoring platforms and reporting tools to increase QA efficiency.

Skills

Quality assurance

Analytical skills

Communication

Cross-functional collaboration

Operational awareness

Education

Bachelor's degree or equivalent

Tools

NICE CXone

Verint

SharePoint

Job description

Gainwell Technologies seeks a CX Associate Professional Quality to monitor and assess voice and non-voice interactions, ensuring accuracy, compliance, and a high-quality member and provider experience. The role drives quality initiatives through daily reviews, audits, and data-driven insights.

You will collaborate with cross-functional teams, participate in calibration sessions, and contribute to process improvements.