Remote QA & Technical Documentation Lead

iemcareers; United States; Remote; USD 103,155,000 - 110,336,000; Full time

Benefits offered by this job

10 paid holidays

Vacation pay

Sick pay

401(k) plan with matching

Company paid STD and LTD

Job summary

IEM is seeking a Full Time Quality Assurance & Technical Documentation Analyst to serve as the QA resource for an agile development team delivering federal client applications. You will develop test plans, execute tests, log defects, and ensure release readiness, while authoring end-user documentation and training for the program.

The role requires strong writing, clear communication with technical and non-technical stakeholders, and collaboration in a remote, distributed team.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Communications, Business, or a related field.
• 4+ years of experience in software quality assurance, user acceptance testing, or technical writing for software applications.
• Demonstrated experience analyzing requirements and acceptance criteria, designing test plans and test cases, and executing functional and regression testing.
• Demonstrated experience producing user-facing documentation such as user guides, release notes, or training materials.
• Experience working with a defect-tracking or work-management tool (e.g., Jira, Azure DevOps, or equivalent).
• Excellent written communication skills, with the ability to explain technical functionality to non-technical audiences.
• U.S. citizenship and the ability to obtain and maintain a federal Public Trust suitability determination.

Responsibilities

• Develop the test approach and test plans for each application release, consistent with client quality and release standards.
• Analyze user stories, requirements, and acceptance criteria in consultation with business analysts, developers, and end users to develop test conditions and validate that delivered functionality meets the specifications.
• Execute functional, integration, and regression testing for each release; plan, coordinate, and facilitate user acceptance testing (UAT) with end users, including test scripts, test accounts, and consolidation of results.
• Log, classify, and track defects by severity and business impact; perform root‑cause analysis with developers to determine whether issues originate in requirements, design, configuration, or data, and refine test conditions accordingly.
• Report test results and outstanding defects to the technical lead and client prior to each release, with a recommendation on release readiness.
• Author end‑user documentation for the program, including user guides, quick‑reference materials, and system documentation, consistent with client documentation standards.
• Author release notes and technical notifications describing new features, fixes, and known issues in plain language for the client user community.
• Develop and deliver end‑user training for new and updated functionality, including materials and live sessions.
• Participate in application design and development activities and agile ceremonies, providing input on testability, accessibility, and usability as features are designed and built.

Skills

QA testing

User acceptance testing

Technical writing

Test planning

Agile ceremonies

Stakeholder comms

Documentation

Education

Bachelor's degree

Tools

Jira

Azure DevOps

SharePoint

Job description

IEM is seeking a Full Time Quality Assurance & Technical Documentation Analyst to serve as the QA resource for an agile development team delivering federal client applications. You will develop test plans, execute tests, log defects, and ensure release readiness, while authoring end-user documentation and training for the program.

The role requires strong writing, clear communication with technical and non-technical stakeholders, and collaboration in a remote, distributed team.