Remote PT Customer Experience Agent - $20/hr

Wonder; New York (NY); Remote; Full time

Job summary

Join a pioneering food-tech startup as a Customer Experience Agent and be part of revolutionizing home dining. You'll engage with customers primarily through phone and messaging, providing unmatched service while working in a dynamic and evolving environment. Ideal for detail-oriented individuals with a passion for hospitality.

Benefits

1.5x Pay rate on company holidays

Learning and Development opportunities

Employee Stock

Employee Discount

Qualifications

• 1+ years experience in customer-facing roles like hospitality or tech support.
• Strong organizational skills and attention to detail.
• Energized by working in a fast-paced environment.

Responsibilities

• Provide real-time service to customers via phone and messaging.
• Resolve issues and report on customer feedback.
• Become an expert on Wonder platforms.

Skills

Attention to detail

Problem solving

Customer service

Communication

Technological proficiency

Tools

Zendesk

Job description

We’d love to have you at our table–join us in reimagining home dining!

About The Role

We’re looking for detail-oriented and service-driven Customer Experience Agents to join our Customer Experience team! The CX team works on the front lines with our customers to spread our passion for a better at-home dining experience. Your responsibilities will include communicating with customers via phone, conversational messaging, and email to provide an exceptional hospitality experience. We aim to build a best-in-class team whose passion to serve our customers is a top priority.

Role Details

• Salary: $20/hour
• Availability: Nights and weekends required. Shifts are 5 hours long, typically starting at 10:00 AM, 5:00 PM, and 6:00 PM ET. Hires must be able to commit to 20 hours per week with a set schedule.
• Training Schedule: First three weeks, Tuesday - Friday, 2:00 PM - 7:00 PM ET.
• This position is remote for candidates in Florida, New Jersey, New York, Texas, and Pennsylvania.

Responsibilities

• Deliver exceptional, real-time service to customers over phone, messaging (SMS + Apple Business Chat), and email.
• Resolve issues promptly and personally, following department SOPs.
• Become an expert on Wonder restaurants and ordering platforms; stay updated on changes.
• Learn our backend tools and suggest improvements for efficiency.
• Report on customer trends and feedback.
• Meet and exceed individual and team performance goals.

Qualifications

• 1+ years in customer-facing roles such as hospitality, retail, tech support, or eCommerce.
• 6+ months using computers, help desk software, and online tools for managing information across platforms.
• Highly organized with strong attention to detail.
• Creative problem solver.
• Able to troubleshoot and walk customers through solutions.
• Proficient in navigating multiple tabs and windows.
• Energized by a fast-growing, evolving business.
• Excellent written and verbal communication skills.
• Empathetic and adaptable communication style.
• Experience with Zendesk or similar software is a plus.
• Remote setup with quiet space and stable internet.
• Driven by quality service and helping others.
• Passionate about our mission to change the way people eat.

Requirements

• Must be 18+ and authorized to work in the US.
• Weekend availability required.
• Suitable remote work environment.
• Camera on during training and team meetings.

Benefits

• 1.5x pay on holidays.
• Opportunities for learning and career advancement.
• Employee stock options.
• Employee discounts.

Note: Benefits vary by state and hours worked.

About Us

Imagine: 30 unique restaurants delivered in under 30 minutes. That’s our customer experience. Wonder aims to make world-class food accessible everywhere, with a new standard of "Fast-Fine" dining, combining dine-in, pickup, and delivery options. Backed by top venture capitalists and led by industry leaders, we’re pioneering a new category of dining.

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We are committed to fair, inclusive hiring practices and do not discriminate based on protected classes. If you require accommodations during the interview process, please let us know.