Remote Provider Network Support Specialist - Data Integrity

Guardian Life; Frankfort (KY); On-site; USD 43,000 - 64,000; Full time

Job summary

Guardian Life is seeking a Network Support Specialist to support our provider network by performing outreach, updating records, and maintaining data integrity. The role emphasizes collaboration across departments to improve customer experience and ensure compliance.

It is a mobile position with opportunities to influence workflows and support multiple email inquiries within set timelines. The position requires strong communication, problem-solving, and a team-oriented mindset, along with

Qualifications

• High school diploma or equivalent.
• Knowledge of Microsoft Excel and Outlook.
• Experience working in web-based systems and across multiple systems.
• Clear verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing business priorities and environments.
• Ability to make decisions using sound judgment.

Responsibilities

• Conduct outbound outreach to dental offices, primarily through phone calls and follow-up emails, to confirm demographic, practice, and directory information in support of state‑specific requirements.
• Update source systems and provider records to maintain data integrity and support compliance requirements based on outreach outcomes.
• Review and update records, provide reports, and respond to inquiries from multiple email boxes within department turnaround timelines.
• Assist with testing, troubleshooting, and resolving complex inquiries and escalated issues, including providing status updates to the Team Leader as needed.
• Contribute to new and updated workflows that drive consistency, improve efficiency, and enhance the customer experience.
• Support specialty project work outside day‑to‑day responsibilities, including generating rosters, making external calls, and completing mandatory updates required by contracts and compliance.

Skills

Microsoft Excel

Outlook

Web-based systems

Verbal communication

Written communication

Independent work

Adaptability

Decision making

Education

High school diploma

Job description

Guardian Life is seeking a Network Support Specialist to support our provider network by performing outreach, updating records, and maintaining data integrity. The role emphasizes collaboration across departments to improve customer experience and ensure compliance.

It is a mobile position with opportunities to influence workflows and support multiple email inquiries within set timelines. The position requires strong communication, problem-solving, and a team-oriented mindset, along with