Remote Property Field Claims Specialist

State Farm; Chicago (IL); On-site; USD 69,000 - 112,000; Full time

Benefits offered by this job

Competitive pay

Annual raises & bonus

Health benefits

Tuition assistance

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist to handle on-site inspections for residential and commercial properties within the Chicago area. You will meet insureds, explain coverage, estimate damages, and guide them through the claims process while delivering remarkable service.

The role emphasizes collaboration with policyholders and agents, strong documentation, and the ability to work in a remote-field setup with travel across the territory.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• Strong knowledge of property insurance policies and claim handling practices.
• Experience with both residential and commercial claims.
• Ability to travel within assigned territory.
• Water mitigation inspection experience is a plus.

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• Interact with parties who express emotions or concerns about ongoing inspections or claim resolutions.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.

Skills

Investigation & decision making

Policy interpretation

Communication skills

Detail-oriented

Tech proficiency

Physical agility

Driver's license

Education

Bachelor's degree in related field

Tools

Xactimate

XactContents

Job description

State Farm is seeking a Property Field Inspection Claim Specialist to handle on-site inspections for residential and commercial properties within the Chicago area. You will meet insureds, explain coverage, estimate damages, and guide them through the claims process while delivering remarkable service.

The role emphasizes collaboration with policyholders and agents, strong documentation, and the ability to work in a remote-field setup with travel across the territory.