Remote Property Claims Adjuster II — CAT & Fieldwork

Nationwide Mutual Insurance Company; Alabama; Hybrid; USD 63,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Pension plan

Paid time off

9 holidays

Life insurance

Disability coverage

9 paid holidays

Business casual attire

Job summary

Nationwide Mutual Insurance Company is seeking a claims specialist to support property claims from a home-based setup with travel to policy locations. You will manage end-to-end claims, determine coverages, open and close reserves, and collaborate with SIU and Subrogation to detect fraud and subrogation opportunities.

The role requires 3–5 years of property claims experience, strong customer service, and the ability to inspect on rooftops/varied terrains.

Qualifications

• 3-5 years of insurance field/property claims handling or adjusting experience.
• Solid experience/proficiency with Xactimate.
• Solid experience writing own estimates and handling claims start to finish.
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
• Strong customer service competency
• Strong written & verbal communication skills
• CAT duty is a requirement of this role

Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
• Assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow‑ups through proficient use of claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

Skills

Customer service

Verbal & written communication

Field/property claims handling

CAT readiness

Education

Undergraduate degree or equivalent experience

Tools

Xactimate

Claims systems

Job description

Nationwide Mutual Insurance Company is seeking a claims specialist to support property claims from a home-based setup with travel to policy locations. You will manage end-to-end claims, determine coverages, open and close reserves, and collaborate with SIU and Subrogation to detect fraud and subrogation opportunities.

The role requires 3–5 years of property claims experience, strong customer service, and the ability to inspect on rooftops/varied terrains.