Remote Property Claims Adjuster

Jobgether; West Virginia; À distance; USD 55 000 - 88 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Life insurance

401(k) with company match

Paid time off and holidays

Remote work flexibility

Résumé du poste

The Property Claims Adjuster (Inside) role is a full-time remote opportunity in the United States. You will investigate, evaluate, negotiate, and resolve property insurance claims through phone-based and other remote channels, covering personal and commercial losses.

You will collaborate with independent adjusters and contractors to support timely settlement, follow established procedures, and meet productivity targets while supporting catastrophe operations and licensing requirements.

Qualifications

• Relevant experience as an inside property claims specialist or equivalent in insurance.
• A college degree or equivalent in insurance or business.
• Strong knowledge of property claims investigation, valuation, negotiation and settlement.
• Familiarity with personal and commercial property insurance products and policy coverage.
• Ability to investigate, assess damages, and reach appropriate settlements.
• Excellent communication, interpersonal and negotiation skills for policyholders and partners.

Responsabilités

• Investigate and resolve property claims for personal and commercial losses.
• Deliver customer-focused service by phone and other channels.
• Coordinate with contractors and independent adjusters for inspections.
• Assist resolution specialists with contents valuation and depreciation holdbacks.
• Follow established procedures for coverage verification, investigation, valuation, negotiation and settlement.
• Meet productivity targets (70 claims/month; 85 for contents-focused roles).
• Support catastrophe claims operations across the service territory.
• Collaborate with agents, underwriters, and other stakeholders.

Connaissances

Communication skills

Negotiation skills

Investigation skills

Organizational skills

License readiness

Formation

College degree or equivalent (insurance/business)

Continuing education: IIA/CPCU or similar

Description du poste

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Property Claims Adjuster (Inside) based in the United States.

The Property Claims Adjuster will investigate, evaluate, negotiate, and resolve property insurance claims through phone-based and other remote communication channels.

This role covers both personal and commercial property losses, including structural damage, contents, additional living expenses, scheduled property, and business income claims.

You will deliver responsive, tailored service to policyholders while coordinating with independent adjusters and preferred contractors to support accurate, timely claim resolution.

Working closely with internal claims teams and other business partners, you will ensure claims are handled in accordance with policy coverage, regulatory requirements, and established procedures.

The position requires strong investigative judgment, negotiation skills, and the ability to manage a consistent monthly claims workload.

This is a full-time remote opportunity for an experienced claims professional who values customer service, collaboration, and continued development in the property insurance field.

Key Responsibilities

• Investigate and Resolve Property Claims: Review personal and commercial property losses, including structural damage, contents, additional living expenses (ALE), scheduled property, and business income claims. Assess coverage, investigate circumstances, estimate damages, determine claim values, negotiate settlements, and close claims.
• Deliver Customer-Focused Claims Service: Communicate with policyholders by phone and other internal channels, answer coverage questions, explain claim decisions, and provide a responsive, professional claims experience.
• Coordinate External Claims Support: Assign preferred contractors and independent adjusters when field inspections or additional expertise are needed. Review their work to ensure quality, accuracy, and timely service.
• Support Specialized Claims Activities: Assist resolution specialists with assigned tasks, including contents valuation and depreciation holdback calculations, while helping move claims toward appropriate resolution.
• Follow established claims procedures for communication, coverage verification, loss investigation, liability assessment where applicable, valuation, reporting, documentation, negotiation, and settlement.
• Meet Productivity Expectations: Investigate and close an average minimum of 70 claim elements per month, or 85 per month for roles focused primarily on contents claims.
• Contribute to Catastrophe Response: Support catastrophe claims operations across the company's service territory, including overnight travel or extended stays when requested.
• Collaborate Across Teams: Participate in claims and cross-functional initiatives as assigned, maintaining effective communication with agents, sales representatives, underwriting, marketing, colleagues, and other stakeholders.

Qualifications

• Relevant experience as an inside property claims specialist or equivalent role within the insurance industry.
• A college degree or equivalent education in insurance or business.
• Strong knowledge of property claims investigation, valuation, negotiation, settlement techniques, and claims management practices.
• Familiarity with personal and commercial property insurance products, policy coverage, applicable legal developments, and claims-handling procedures.
• Demonstrated ability to investigate claims thoroughly, assess documentation and damages, exercise sound judgment, and reach appropriate settlement decisions.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build professional working relationships with policyholders, agents, contractors, colleagues, and other stakeholders.
• Strong organizational skills and the ability to manage multiple claims, monitor external service providers, meet productivity targets, and maintain accurate records.
• Willingness to obtain and maintain all required adjuster licenses, including passing applicable state licensing examinations within six months of hire.
• Ability to support catastrophe claims assignments when requested, including overnight travel or extended stays.
• Experience handling commercial property claims.
• Continuing insurance education through IIA, CPCU, or another accredited insurance education provider.

Salary and Benefits

55,132-88,210 USD, plus bonus eligibility and benefits.

Medical, dental, and vision insurance.

Company-provided life insurance and income protection plans.

Eligibility to participate in a company incentive bonus program.

401(k) retirement plan with a 100% company match on contributions up to 7% of annual salary, according to the plan terms.

Paid time off, paid holidays, and floating holidays.

Remote work flexibility, subject to residence in an approved state and the role's requirements.