Remote Property Claims Adjuster

Jobgether; Charlotte (NC); Remote; USD 55,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-provided life insurance

401(k) retirement plan with company-m

Job summary

Jobgether, on behalf of a partner company, is seeking an experienced Inside Property Claims Adjuster located in the United States. The role handles personal and commercial property losses, including structural damage, contents, ALE, scheduled property, and business income, via phone and remote channels.

You will collaborate with independent adjusters, contractors, and internal teams to resolve claims in line with policy coverage and regulatory requirements.

Qualifications

• Experience as inside property claims specialist or equivalent.
• College degree in insurance or business or related field.
• Knowledge of property claims investigation, valuation, negotiation and settlement.

Responsibilities

• Investigate and resolve property claims for personal and commercial properties.
• Communicate with policyholders via phone and remote channels; explain decisions.
• Coordinate with independent adjusters and contractors for inspections.
• Assist resolution specialists on tasks like contents valuation and depreciation holds.
• Follow established procedures for coverage verification, loss investigation, and settlement.
• Meet productivity targets for claim elements per month.
• Support catastrophe claims, including potential overnight travel when needed.
• Collaborate with agents, underwriting, and other stakeholders.

Skills

Communication

Negotiation

Organization

Licensing

Investigative-judgment

Customer-service

Education

College degree in insurance or business

Continuing insurance education (IIA/CPCU)

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Property Claims Adjuster (Inside) based in the United States.

The Property Claims Adjuster will investigate, evaluate, negotiate, and resolve property insurance claims through phone-based and other remote communication channels.

This role covers both personal and commercial property losses, including structural damage, contents, additional living expenses, scheduled property, and business income claims.

You will deliver responsive, tailored service to policyholders while coordinating with independent adjusters and preferred contractors to support accurate, timely claim resolution.

Working closely with internal claims teams and other business partners, you will ensure claims are handled in accordance with policy coverage, regulatory requirements, and established procedures.

The position requires strong investigative judgment, negotiation skills, and the ability to manage a consistent monthly claims workload.

This is a full-time remote opportunity for an experienced claims professional who values customer service, collaboration, and continued development in the property insurance field.

Key Responsibilities

• Investigate and Resolve Property Claims: Review personal and commercial property losses, including structural damage, contents, additional living expenses (ALE), scheduled property, and business income claims. Assess coverage, investigate circumstances, estimate damages, determine claim values, negotiate settlements, and close claims.
• Deliver Customer-Focused Claims Service: Communicate with policyholders by phone and other internal channels, answer coverage questions, explain claim decisions, and provide a responsive, professional claims experience.
• Coordinate External Claims Support: Assign preferred contractors and independent adjusters when field inspections or additional expertise are needed. Review their work to ensure quality, accuracy, and timely service.
• Support Specialized Claims Activities: Assist resolution specialists with assigned tasks, including contents valuation and depreciation holdback calculations, while helping move claims toward appropriate resolution.
• Follow established claims procedures for communication, coverage verification, loss investigation, liability assessment where applicable, valuation, reporting, documentation, negotiation, and settlement.
• Meet Productivity Expectations: Investigate and close an average minimum of 70 claim elements per month, or 85 per month for roles focused primarily on contents claims.
• Contribute to Catastrophe Response: Support catastrophe claims operations across the company's service territory, including overnight travel or extended stays when requested.
• Collaborate Across Teams: Participate in claims and cross-functional initiatives as assigned, maintaining effective communication with agents, sales representatives, underwriting, marketing, colleagues, and other stakeholders.

Qualifications

• Relevant experience as an inside property claims specialist or equivalent role within the insurance industry.
• A college degree or equivalent education in insurance or business.
• Strong knowledge of property claims investigation, valuation, negotiation, settlement techniques, and claims management practices.
• Familiarity with personal and commercial property insurance products, policy coverage, applicable legal developments, and claims-handling procedures.
• Demonstrated ability to investigate claims thoroughly, assess documentation and damages, exercise sound judgment, and reach appropriate settlement decisions.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build professional working relationships with policyholders, agents, contractors, colleagues, and other stakeholders.
• Strong organizational skills and the ability to manage multiple claims, monitor external service providers, meet productivity targets, and maintain accurate records.
• Willingness to obtain and maintain all required adjuster licenses, including passing applicable state licensing examinations within six months of hire.
• Ability to support catastrophe claims assignments when requested, including overnight travel or extended stays.
• Experience handling commercial property claims.
• Continuing insurance education through IIA, CPCU, or another accredited insurance education provider.

Salary and Benefits

55,132-88,210 USD, plus bonus eligibility and benefits.

Medical, dental, and vision insurance.

Company-provided life insurance and income protection plans.

Eligibility to participate in a company incentive bonus program.

401(k) retirement plan with a 100% company match on contributions up to 7% of annual salary, according to the plan terms.

Paid time off, paid holidays, and floating holidays.

Remote work flexibility, subject to residence in an approved state and the role's requirements.