Remote Program Specialist

TEKsystems; Akron (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services firm is seeking a Program Specialist to provide operational and reimbursement support remotely. Candidates must have at least 2 years of healthcare customer service and call center experience. Responsibilities include managing customer inquiries and removing obstacles for patients. Strong communication skills and attention to detail are essential. This position offers a pay rate of $21/hr with several benefits including medical, dental, and 401(k).

Benefits

Medical, dental & vision insurance

Life insurance

Disability coverage

401(k)

HSA

PTO/vacation/sick leave

Qualifications

• Minimum 2 years of experience in healthcare customer service.
• At least 2 years of call center experience.
• Proven ability to work effectively in a remote setting.
• Comfortable using various software and technology tools.
• Excellent verbal and written communication skills.
• Ability to address customer needs with compassion.
• Strong focus on accuracy and thoroughness.
• Capable of working independently with minimal supervision.

Responsibilities

• Serve as the primary contact for operational and reimbursement support.
• Own issues and collaborate to resolve barriers for customers.
• Manage high-volume customer-facing tasks daily.
• Interact with customers by phone to handle inquiries.

Skills

Customer Service

Call Center Experience

Remote Work Experience

Computer/Technology Proficiency

Strong Communication Skills

Empathy and Patience

Attention to Detail

Independent Work

Job description

Overview

Program Specialist — REMOTE

Pay Rate: $21/hr

Schedule: M-F 8am-8:30pm EST

Anticipated Start Date: 12/1/2025

End Date: 3/31/2026

Contract length: 4 months

Training period: 8 weeks (December 1 - February 1)

Responsibilities

• Serve as the customer’s primary point of contact, providing operational and reimbursement support to complex programs.
• Own issues and remove obstacles that prevent patients or providers from accessing the therapies requested.
• Be a self-starter who takes initiative, identifies barriers, and collaborates with the appropriate parties to resolve issues for the customer.
• Manage a high-volume of customer-facing tasks daily or perform data entry quickly and accurately in the program\'s tracking system.
• Interact with customers by phone, sitting and talking for long stretches; agents will handle 60-100 inbound calls per day with an average handle time of 6 minutes. Calls include enrollment status, medication shipment status, general patient inquiries, and outreach for missing information.
• Experience with safety/adverse events is preferred. Strong customer service and empathy skills are essential. 100% call quality is expected.

Skills & Qualifications

• Required experience:
• • Customer Service: Minimum 2 years of experience in healthcare.
• • Call Center Experience: At least 2 years of experience.
• • Remote Work Experience: Proven ability to work effectively in a remote setting.
• • Computer/Technology Proficiency: Comfortable with using various software and technology tools.
• • Strong Communication Skills: Excellent verbal and written communication abilities.
• • Empathy and Patience: Ability to address customer needs with compassion.
• • Attention to Detail: Strong focus on accuracy and thoroughness.
• • Independent Work: Capable of working independently with minimal supervision.
• Preferred experience in any of these areas:
• • Major medical experience
• • Buy and bill experience
• • Acquisition channel experience
• • Insurance benefits verification support

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include: medical, dental & vision; life insurance; disability coverage; 401(k); HSA; transportation benefits; PTO/vacation/sick leave; and other plan terms. Benefits are subject to change and may depend on elections and plan terms.

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 15, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.