Remote Production AI Agent Engineer

Mizo; United States; Remote; USD 77,000 - 119,000; Full time

Job summary

Mizo in Montreal or remote is seeking an engineer to design, launch, and operate AI agents that automate service desk tasks for managed IT service providers, moving prototypes into production and improving reliability in real customer workflows.

You will tune prompts, manage agent loops, analyze traces, debug failures, and measure performance, collaborating with a small founding team in a fast-growing environment.

Qualifications

• The role emphasizes practical LLM engineering and production systems experience, including prompt tuning, agent-loop tuning, trace analysis, debugging and evaluation.
• Interest in making agents work reliably with real customer tasks beyond demonstrations.

Responsibilities

• Design, launch, and operate AI agents that automate service desk work for managed IT service providers.
• Bring systems from prototype into production.
• Improve agent behavior and reliability for ticket triage, customer communication, scheduling, resolution, and escalation.
• Inspect production traces and debug agent and tool-call failures.
• Strengthen evaluation practices to measure agent performance and guide improvements.
• Use real production outcomes to inform the next round of system changes.

Job description

Mizo in Montreal or remote is seeking an engineer to design, launch, and operate AI agents that automate service desk tasks for managed IT service providers, moving prototypes into production and improving reliability in real customer workflows.

You will tune prompts, manage agent loops, analyze traces, debug failures, and measure performance, collaborating with a small founding team in a fast-growing environment.