Remote Product Support Advisor

TurboTax; Mesa (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading tax software company is looking for a Customer Service Representative to assist customers with TurboTax products and tax software. The ideal candidate will have strong communication skills and a passion for customer assistance. Flexible scheduling is available, with a pay rate of $18.50 per hour and a bonus opportunity. Join the team to make tax season easier for customers.

Benefits

Flexible hours

Performance bonuses

Qualifications

• Proficient communication skills to assist customers effectively.
• Ability to learn and ensure customer satisfaction.
• Strong problem-solving skills for customer queries.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Articulate solutions clearly and empathetically.
• Drive innovation while providing excellent service.

Skills

Strong communication

Empathy

Customer assistance

Job description

Overview

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We’ll give you amazing continuous support for everything.

• Get paid $18.50 per hour¹
• Earn a $155 Bonus just for participating in getting certified as a TurboTax Product Expert³
• Certification takes place over 2 days
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
• Minimum 20 hours per week required, want to work more? Go for it!¹
• You\'ll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate

Required Experience & Skills

To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:

This role doesn\'t require any specific accounting background. We\'re looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.

Strong communication is key in assisting customers with TurboTax products and tax return software. You\'ll need to articulate solutions clearly and empathetically.

The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.

Join TurboTax as a TurboTax Product Expert and be the friendly face our customers rely on during tax season. We\'re looking for individuals with excellent communication skills and a passion for assisting others. As a TurboTax Product Expert, you\'ll play a crucial role in ensuring our customers have a seamless tax filing experience. If you\'re a problem-solver who enjoys helping people, we invite you to be part of our team. Apply now to join TurboTax and make tax season less taxing for everyone.