Remote Principal ML Engineer — AI at Scale & Product Impact

Atlassian; San Francisco (CA); On-site; USD 237,000 - 309,000; Full time

Benefits offered by this job

Benefits

Bonuses

Equity

Job summary

Atlassian's Confluence AI team seeks a Principal Machine Learning Engineer to shape the next generation of AI-powered experiences in Confluence. This hands-on leadership role blends deep ML expertise with product sense to deliver scalable, customer-facing AI features.

You will set technical direction, design production ML systems, mentor engineers, and coordinate with product, design, analytics, and platform teams to raise engineering standards and accelerate delivery.

Responsibilities

• Set technical direction for ML/AI initiatives powering Confluence experiences such as content creation, editing, summarization, recommendations, and multimodal interaction.
• Design, build, and evolve production-grade ML systems, evaluation workflows, experimentation loops, and supporting infrastructure for reliable AI feature delivery at scale.
• Lead development of customer-facing AI capabilities by translating product opportunities into practical technical strategies and shipped experiences.
• Drive advances in model behavior, retrieval, ranking, prompt/workflow design, automated evaluation, quality measurement, and system reliability.
• Partner with engineering, product, design, analytics, and platform teams to align on priorities, influence roadmaps, and deliver cross-organizational initiatives.
• Identify systemic product or model failure modes, develop interventions, and close the loop between improvements and customer impact through experimentation.
• Make high-leverage architectural decisions across application layers balancing model quality, latency, cost, safety, maintainability, and UX.
• Contribute as a hands-on engineer when needed, including prototyping, implementation, debugging, and guiding complex production rollouts.
• Raise the bar for principal-level engineering by mentoring other engineers, leading design reviews, improving technical quality, and establishing reusable patterns.
• Help build foundations for deeper, more integrated AI experiences across editor surfaces, content types, and collaborative workflows.

Job description

Atlassian's Confluence AI team seeks a Principal Machine Learning Engineer to shape the next generation of AI-powered experiences in Confluence. This hands-on leadership role blends deep ML expertise with product sense to deliver scalable, customer-facing AI features.

You will set technical direction, design production ML systems, mentor engineers, and coordinate with product, design, analytics, and platform teams to raise engineering standards and accelerate delivery.