Remote Pre-Sales Security Systems Engineer - Access Control & CCTV

Kastle Systems; Baltimore (MD); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading technology firm in Maryland is seeking a candidate for a customer service role that involves providing phone coverage, assisting clients, and performing office duties. Applicants should have a High School Diploma or GED and strong communication skills. This position offers opportunities for career advancement and supports remote work anywhere in the continental U.S.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Qualifications

• Must be available and punctual for scheduled work shifts.
• Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Acquire knowledge and proficiency in PBM and mail order resources.
• Resolve customer service issues and pharmacy network problems.
• Assist with on-site client orientation, health fairs, and conferences.
• Perform office duties like copying, filing, and credit card processing.

Skills

Exceptional phone skills

Listening skills

Written communication skills

Verbal communication skills

Education

High School Diploma or GED

Job description

Why consider this job opportunity

• Salary up to $(amount)
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities)

• Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
• Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
• Resolve customer service issues and pharmacy network problems to ensure client satisfaction
• Assist with on-site client orientation, health fairs, and business conferences
• Perform office duties such as copying, collating, mailings, filing, and credit card processing

What is Required (Qualifications)

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
• Exceptional phone and listening skills
• Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications)

• 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.