Remote Post-Sales Solutions Engineer - Cybersecurity API Expert

UpGuard; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading cybersecurity firm is seeking a customer-facing technical expert to support Account Managers and ensure customer success. The role involves maintaining an expert understanding of the company's platform, managing technical escalations, and creating documentation. This fully remote position offers a salary up to $130,000, generous benefits, and a focus on career growth. Ideal candidates should have at least 3 years of relevant experience and strong communication skills.

Benefits

Salary up to $130,000

Monthly lifestyle subsidy

$1,500 annual learning allowance

6 weeks PTO

18 weeks paid parental leave

Health insurance

Certified Great Place to Work® culture

Qualifications

• Minimum 3 years of experience in a relevant technical role.
• Deep understanding of cybersecurity and GRC platforms.
• Proven communication skills for diverse audiences.

Responsibilities

• Support Account Managers and Customer Success during renewals.
• Maintain expert-level understanding of the employer's platform.
• Architect complex solutions including API integrations.
• Manage critical technical escalations.
• Create technical documentation and best practice guides.

Skills

Customer-facing technical roles experience

Understanding of cybersecurity landscape

Hands-on experience with REST APIs

Ability to communicate complex concepts

Experience in post-sales roles

Job description

A leading cybersecurity firm is seeking a customer-facing technical expert to support Account Managers and ensure customer success. The role involves maintaining an expert understanding of the company's platform, managing technical escalations, and creating documentation. This fully remote position offers a salary up to $130,000, generous benefits, and a focus on career growth. Ideal candidates should have at least 3 years of relevant experience and strong communication skills.