Remote PMS Engineer: Quality & Vigilance

Philips; Bothell (WA); On-site; USD 103,000 - 143,000; Full time

Job summary

Philips is seeking a Post Market Surveillance Engineer to oversee complaint handling, coordinate with stakeholders, and drive investigations to improve product quality and customer satisfaction.

The role involves mentoring PMS teams, generating reports, and ensuring compliance with relevant standards in an office/remote setting. A strong background in medical devices and post-market vigilance is preferred.

Qualifications

• Bachelor's or Master's degree in medical sciences, healthcare management, industrial engineering, supply chain management, or equivalent.
• 2+ years in areas such as Complaint Handling Operations, Medical Device, Quality Assurance, or Clinical Research; 3+ years in medical devices/post-market surveillance preferred.

Responsibilities

• Oversee complaint handling processes and facilitate stakeholder communication.
• Lead investigations, mentor new PMS specialists, and escalate as needed.
• Analyze complaint handling performance and identify process improvements.

Skills

Complaint Handling Ops

Vigilance Reporting

Communication

Training/Mentoring

Education

Bachelor's/Master's in Medical Sciences/related

Job description

Philips is seeking a Post Market Surveillance Engineer to oversee complaint handling, coordinate with stakeholders, and drive investigations to improve product quality and customer satisfaction.

The role involves mentoring PMS teams, generating reports, and ensuring compliance with relevant standards in an office/remote setting. A strong background in medical devices and post-market vigilance is preferred.