Remote PIP Claims Resolution Specialist

Reserv; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision & dental

401(k) matching

Paid time off

Remote work

Job summary

Reserv is seeking a Personal Injury Protection (PIP) Resolution Adjuster to join a remote, nationwide team. You will investigate PIP/MP claims, manage your own inventory, and ensure excellent customer service. Strong communication and analytical skills help you determine coverage, injury extent, and appropriate settlements.

The role emphasizes empathy, timely decisions, and adherence to state regulations. A license is required and ongoing learning is encouraged in a remote-first environment.

Qualifications

• 3+ years of experience in Personal Injury Protection (PIP).
• Experience handling multiple PIP states: NJ, NY, MI and/or FL.
• Active adjuster license in home state or designated home state, willing to obtain others within 60 days.
• Knowledge of Bodily Injury and COB between PIP and UM/UIM.

Responsibilities

• Provide high-quality customer service by handling calls, filing claims, and resolving requests.
• Investigate PIP/MP claims to determine coverage, injury extent, and medical billing.
• Gather documentation, interview parties, explain coverage, and resolve medical expenses.
• Assess claim validity and determine settlement amounts or next steps.
• Manage claim inventory and establish/adjust reserves throughout the lifecycle.

Skills

PIP knowledge

Investigation skills

Strong communication

Customer service

Conflict resolution

Travel willingness

Job description

Reserv is seeking a Personal Injury Protection (PIP) Resolution Adjuster to join a remote, nationwide team. You will investigate PIP/MP claims, manage your own inventory, and ensure excellent customer service. Strong communication and analytical skills help you determine coverage, injury extent, and appropriate settlements.

The role emphasizes empathy, timely decisions, and adherence to state regulations. A license is required and ongoing learning is encouraged in a remote-first environment.