PIP Claims Advocate (Remote) - Tech-Driven Resolution

Reserv; Atlanta (GA); A distancia; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance nationwide

401(k) employer match

Generous PTO

Family leave after 8 months

Work from anywhere

Apple laptop and monitor

Descripción de la vacante

Reserv is seeking a PIP Adjuster to join a remote-first claims team. You will investigate and evaluate PIP/MP claims, manage your inventory, and communicate outcomes to claimants and attorneys.

The role emphasizes customer service, accuracy, and efficient resolution while navigating state regulations. The ideal candidate has 3+ years in PIP, holds an active adjuster license, and is willing to travel as needed.

Formación

• 3+ years of Personal Injury Protection (PIP) claims experience.
• Active adjuster license in home state; willingness to obtain other licenses within 60 days.
• Experience handling NJ and at least one other state (MI, FL, NY, TX, KY).
• Strong communication and customer service skills.

Responsabilidades

• Provide high-quality customer service by handling calls, filing claims, and resolving requests.
• Investigate PIP/MP claims to determine coverage, injury extent, and medical billing.
• Gather documentation, interview parties, explain coverage, and resolve medical expenses.
• Assess claim validity and determine settlement amounts or next steps.
• Manage claim inventory and establish/adjust reserves throughout the lifecycle.
• Ensure compliance with state regulations, policy provisions, and SOPs.
• Communicate with claimants, policyholders, attorneys, and medical providers.
• Prepare thorough claim reports with investigation findings and decision rationale.
• Contribute to continuous improvement of claims guidelines and processes.
• Oversee outside service providers and coordinate with client counsel.
• Engage in learning opportunities to build claims expertise.

Conocimientos

PIP claims handling

Strong communication

Empathetic and patient

Active adjuster license

Willing to travel

Descripción del empleo

Reserv is seeking a PIP Adjuster to join a remote-first claims team. You will investigate and evaluate PIP/MP claims, manage your inventory, and communicate outcomes to claimants and attorneys.

The role emphasizes customer service, accuracy, and efficient resolution while navigating state regulations. The ideal candidate has 3+ years in PIP, holds an active adjuster license, and is willing to travel as needed.