Remote Pilot Operator

PenBay Technology Group; Nashua (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

PenBay Technology Group seeks a Remote Pilot Operator to simulate pilot actions and ATC communications in training exercises at the Nashua, NH location. No aviation experience is required, but familiarity with aviation concepts is helpful.

The RPO operates CRT/keyboard/VCS interfaces, processes student commands, and communicates using proper ATC terminology. This is a full-time, on-site role with FAA-safety screening requirements in a lab environment.

Qualifications

• High school diploma or equivalent and at least one year of experience in a comparable position.
• Demonstrated keyboard speed of 40 wpm with 90% accuracy.
• Ability to read and interpret diagrams and manuals.
• Ability to speak clearly and be understood.
• Proficiency with MS Office Suite (Word, Excel, etc), desirable.
• Basic familiarization of current technologic tools a plus.
• Experience working in a multidisciplinary team, preferred.
• Candidates will be subject to FAA security screening.

Responsibilities

• Operate a combination of CRT/keyboard/VCS to simulate pilot actions and ATC communications during training exercises.
• Receive voice commands from students and input proper entries into the automated system.
• Translate displayed information into appropriate ATC terminology and respond via the VCS with proper phraseology.
• Support medium and high-fidelity training scenarios as the simulation progresses.

Skills

Keyboard speed 40 wpm

Customer service orientation

Oral and written communication

Teamwork

MS Office

Education

High school diploma

Tools

MS Office Suite

Job description

PenBay is looking for motivated, computer-savvy individuals to work as Remote Pilot Operators. No aviation experience is required, but helpful. Experience as a computer operator, RPO, air traffic control specialist, or (student) pilot is highly desirable. Candidates that have completed aviation studies coursework, are certified in the terminal radar lab or en route lab, or otherwise possess a working knowledge of the FAAO JO 7110.65 are preferred.

Position Summary

The Remote Pilot Operator (RPO) operates a combination of Cathode Ray Tube (CRT)/keyboard/Voice Communication System (VCS) to simulate the actions and communication of pilots and remote ATC facilities during medium and high-fidelity training exercises. RPOs receive voice commands from students, input proper entries into the automated system to simulate pilot actions, translate displayed information into appropriate ATC terminology, and respond to the student via the VCS utilizing proper phraseology.

PLEASE NOTE: This is NOT a UAS / UAV / RPV Pilot / Operator position.

Work location is Boston ARTCC, Nashua, NH.

This is a Full-time position

Requirements

• High school diploma or equivalent and at least one (1) year of experience in a comparable position.
• Demonstrated minimum keyboard speed of forty (40) wpm with ninety (90) percent accuracy rate
• Ability to read and interpret materials such as diagrams and manuals
• Ability to speak clearly and be understood
• Proficiency with MS Office Suite (Word, Excel, etc), desirable
• Basic familiarization of current technologic tools (tablets, notebooks, applications, etc.) a plus
• Experience Working In a Multidisciplinary Team, Preferred
• Candidates will be subject to FAA security screening

Competencies And Skills

• RPO must be laboratory certified within the first 120 days calendar days of reporting for duty at the facility.
• Exceptional customer service orientation
• Ability to work productively with a wide range of people and co-workers
• Effective oral and written communication skills
• Effective team building skills

Certification Requirements

Each new RPO shall complete knowledge and skills tests for each area/sector to be supported. Each knowledge test will be graded and must be passed with a score of at least 70%. Upon successful completion of the knowledge tests, the RPO will begin training for the skills tests. The RPO shall observe a previously certified RPO, an FAA employee, or Contractor instructor performing RPO duties on a minimum of five (5) simulation scenarios. The RPO will receive on the job training on at least five (5) but no more than twenty (20) simulation scenarios on each control position to be supported, after which an FAA representative will observe their performance and determine if certification will be granted. The RPO shall achieve simulation laboratory certification within one hundred twenty (120) days of reporting for duty at the facility.