Remote Phone Support Agent

NextGenPros Inc; Boston (MA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading IT consulting firm is seeking a Remote Phone Support Agent to provide exceptional customer service. This full-time remote position based in Boston requires expertise in handling customer inquiries via phone, ensuring satisfaction through effective problem-solving and collaboration with teams. Ideal candidates should have proven experience in customer service and strong communication skills.

Qualifications

• Proven experience in a customer service or phone support role.
• Fluency in English with excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to empathize with customers.
• Ability to work independently in a remote environment with minimal supervision.

Responsibilities

• Respond promptly to incoming customer calls and inquiries.
• Provide accurate information and support regarding services and products.
• Resolve customer issues efficiently, escalating when necessary.
• Document call interactions and resolutions.
• Collaborate with departments for customer satisfaction.

Skills

Customer service experience

Fluency in English

Interpersonal skills

Computer proficiency

Attention to detail

Tools

CRM software

Job description

At NextGenPros Inc, we specialize in providing IT consulting solutions that help businesses thrive in a fast-paced digital world. NextGenPros Inc helps businesses grow in today’s fast-paced digital world by scaling up workforce size, innovation with technology, and securing data; offering full-service options to encourage growth, streamline processes, and improve operational efficiency.

About The Role

We are looking for a dedicated and professional Remote Phone Support Agent to join our administrative team. In this role, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. As a full-time, hourly employee, you’ll play a crucial role in representing our company and ensuring a positive customer experience. This position offers the convenience of remote work while contributing to a collaborative team environment.

What You'll Do

• Respond promptly to incoming customer calls and inquiries in a professional manner.
• Provide accurate information and support regarding our services and products.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Document call interactions, actions taken, and resolutions within the company's CRM system.
• Collaborate with other departments to ensure customer satisfaction and timely problem-solving.
• Maintain confidentiality of customer and company information.
• Stay informed about company updates, policies, and procedures to better assist customers.
  
  

Qualifications

• Proven experience in a customer service or phone support role.
• Fluency in English with excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to empathize with customers.
• Proficiency with computer systems, including CRM software and basic troubleshooting tools.
• Ability to work independently in a remote environment with minimal supervision.
• Strong attention to detail and organizational skills.
• Availability to work full-time and adhere to a consistent schedule.
• A reliable internet connection and a private, quiet workspace.
  
  

The Pay Range For This Role Is

25 - 29 USD per hour(Remote (Boston, Massachusetts, US))