Remote Pharmacy Technician - Patient Care & Adherence

Aetna; Hartford (CT); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO with holidays

Job summary

Aetna in Hartford, CT is seeking a Pharmacy Technician to assist pharmacists with dispensing, insurance coordination, and patient service.

The role emphasizes HIPAA compliance, accurate medication handling, and clear patient communication. A Bachelor’s Degree is required, with 1+ year of customer service experience preferred. The position includes comprehensive training and a supportive team environment.

Qualifications

• 1+ years of customer service experience handling client needs over the phone.
• 6+ months of high-volume customer service experience using Windows or Microsoft tools.

Responsibilities

• The role interacts with patients to discuss benefits, therapy changes, and answer questions while providing schooling and upholding excellent service.
• Speaks about generics or appropriate therapy to patients to offer savings and supports clinicians in medication changes.
• PSR handles inbound/outbound calls to patients and customers, ensuring adherence and accurate patient information.

Skills

Customer service

Phone support

Education

Bachelor's Degree

Tools

Microsoft

Windows

Job description

Aetna in Hartford, CT is seeking a Pharmacy Technician to assist pharmacists with dispensing, insurance coordination, and patient service.

The role emphasizes HIPAA compliance, accurate medication handling, and clear patient communication. A Bachelor’s Degree is required, with 1+ year of customer service experience preferred. The position includes comprehensive training and a supportive team environment.