Remote Pharmacy Technician - Patient Care & Adherence

Aetna; Hartford (CT); Remote; USD 27.552 - 41.328; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

PTO with holidays

Zusammenfassung

Aetna in Hartford, CT is seeking a Pharmacy Technician to assist pharmacists with dispensing, insurance coordination, and patient service.

The role emphasizes HIPAA compliance, accurate medication handling, and clear patient communication. A Bachelor’s Degree is required, with 1+ year of customer service experience preferred. The position includes comprehensive training and a supportive team environment.

Qualifikationen

• 1+ years of customer service experience handling client needs over the phone.
• 6+ months of high-volume customer service experience using Windows or Microsoft tools.

Aufgaben

• The role interacts with patients to discuss benefits, therapy changes, and answer questions while providing schooling and upholding excellent service.
• Speaks about generics or appropriate therapy to patients to offer savings and supports clinicians in medication changes.
• PSR handles inbound/outbound calls to patients and customers, ensuring adherence and accurate patient information.

Kenntnisse

Customer service

Phone support

Ausbildung

Bachelor's Degree

Tools

Microsoft

Windows

Jobbeschreibung

Aetna in Hartford, CT is seeking a Pharmacy Technician to assist pharmacists with dispensing, insurance coordination, and patient service.

The role emphasizes HIPAA compliance, accurate medication handling, and clear patient communication. A Bachelor’s Degree is required, with 1+ year of customer service experience preferred. The position includes comprehensive training and a supportive team environment.