Remote Payer Performance Lead (Strategic Partner)

Ladders; United States; Remote; USD 115,000 - 149,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays and paid time off

401K with company match

Employee stock purchase plan

Annual organizational and cultural com

Job summary

Ladders is seeking a Strategic Payer Partner Lead to drive payer performance across regional markets in a remote, US-based role. You will partner with market access, revenue cycle, and leadership to improve issue resolution and surface systemic gaps, while supporting KPI reporting and escalation workflows.

The role emphasizes collaboration with cross-functional teams, development of SOPs, and continuous process improvements to enhance operational effectiveness.

Qualifications

• 7+ years of experience in healthcare revenue cycle or payer performance roles.
• Strong analytical skills with advanced root cause analysis capabilities.
• Proficiency in Excel and data visualization tools such as Power BI or Tableau.
• Experience in denial management and AR/cash collection strategies.
• Strong communication skills for cross-functional collaboration.
• Experience leading or mentoring payer-focused teams.
• Bachelor’s degree in Healthcare Administration, Business, or a related field.

Responsibilities

• Assist with team oversight and manage regional payer assignments.
• Serve as a resource for triaging complex payer issues.
• Conduct audits of root cause findings and ensure consistent resolution documentation.
• Oversee payer performance trends to identify systemic gaps.
• Partner with market access and revenue cycle liaisons for coordinated response plans.
• Support leadership with KPI dashboards and compliance reporting.
• Help develop SOPs and escalation workflows for the team.

Skills

Analytical skills

Cross-functional collaboration

Leadership

Communication

Team oversight

Documentation quality

Healthcare knowledge

Education

Bachelor’s degree in Healthcare Administration, Business, or related field

Tools

Excel

Power BI

Tableau

Job description

Ladders is seeking a Strategic Payer Partner Lead to drive payer performance across regional markets in a remote, US-based role. You will partner with market access, revenue cycle, and leadership to improve issue resolution and surface systemic gaps, while supporting KPI reporting and escalation workflows.

The role emphasizes collaboration with cross-functional teams, development of SOPs, and continuous process improvements to enhance operational effectiveness.