Remote Patient Transportation Coordinator

American Customer Care, DBA ACC Premiere; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare services provider is seeking a Remote Patient Transportation Coordinator to manage inbound calls regarding non-emergency medical transportation. The ideal candidate will have at least 2 years of customer service experience, a high school diploma, and the ability to maintain a dedicated home office. This role utilizes technology to enhance operational models for effective healthcare transportation.

Qualifications

• Minimum of 2 years of customer service experience in a call center environment.
• Experience with diagnosing and troubleshooting consumer products.
• Ability to maintain a dedicated home office workspace free from disruptions.

Responsibilities

• Handle inbound calls from clients regarding non-emergency medical transportation needs.
• Utilize technology to improve operational models for reliable transportation in healthcare.
• Consult with customers to understand their needs and provide appropriate solutions.

Skills

Customer service skills

Troubleshooting ability

Technological proficiency

Education

High school diploma

College education

Job description

A company is looking for a Remote Patient Transportation Coordinator.

Key Responsibilities

• Handle inbound calls from clients regarding non-emergency medical transportation needs
• Utilize technology to improve operational models for reliable transportation in healthcare
• Consult with customers to understand their needs and provide appropriate solutions

Required Qualifications and Education

• Minimum of 2 years of customer service experience in a call center environment
• High school diploma required; college education preferred
• Experience with diagnosing and troubleshooting
• Familiarity with supporting consumer products and/or services
• Ability to maintain a dedicated home office workspace free from disruptions