Remote Patient Service Agent

Anne Arundel Dermatology; Linthicum (MD); Remote; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare provider as a Remote Patient Service Agent. This entry-level position focuses on patient communication and scheduling, offering opportunities for career growth within the healthcare industry. Enjoy a supportive work environment with performance bonuses and additional paid days off for reliability.

Benefits

Performance bonuses

Extra paid days off

Monthly performance contests

Qualifications

• 1-3 years of customer database (CRM) experience.
• Call center experience preferred.

Responsibilities

• Manage 80-100 inbound/outbound calls daily.
• Schedule and reschedule patient appointments.
• Handle patient information with confidentiality.

Skills

Communication

Attention to Detail

Customer Service

Education

College education or relevant coursework

Job description

Join to apply for the Remote Patient Service Agent role at Anne Arundel Dermatology

Overview

At Anne Arundel Dermatology, we give exceptional care - to our patients and to each other.

Our core values include: Patient First | Caring | Accountability | Trust | One Team | Growth

Founded over 50 years ago, Anne Arundel Dermatology aims to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services. With 250+ clinicians and 110+ locations across 7 states, we are expanding and seeking to build a remote call center workforce in the Raleigh, North Carolina region.

Benefits include:

• Earn an additional 10%-20% in monthly performance bonuses
• Participate in monthly performance contests for prizes
• Earn extra paid days off with strong attendance and reliability
• Monday-Friday, 40 hours per week

This role is a gateway into healthcare, with opportunities for promotion into cosmetic, clinical, and leadership roles. The Patient Service Agent position introduces you to our patient and practice management systems, focusing on effective communication and scheduling. Success in this role can lead to further career development.

Responsibilities

• Manage 80-100 inbound/outbound calls daily, assisting with appointment scheduling and ensuring clear communication between patients, physicians, and pharmacies.
• Master internal systems such as phone and EHR systems.
• Manage provider scheduling and communications.
• Handle patient information with confidentiality and in compliance with HIPAA and PHI regulations.
• Schedule and reschedule patient appointments.
• Listen actively and communicate empathetically with patients.
• Escalate patient issues requiring special attention.
• Meet or exceed individual monthly performance goals.
• Perform other duties as assigned by management.

Qualifications

Required Skills/Abilities:

• Professional, pleasant, and clear speaking voice.
• Positive attitude reflected in interactions with patients.
• Attention to detail, especially in professional writing.
• Ability to follow directions and adhere to policies.
• Quiet workspace conducive to privacy.
• Reliable high-speed internet for calls and training.

Education/Experience:

• 1-3 years of customer database (CRM) experience.
• College education or relevant coursework.
• Call center experience preferred.
• Experience with outbound sales/service calls preferred.
• Healthcare industry experience preferred.
• Bilingual in Spanish preferred.

Physical Requirements:

• Sitting for extended periods at a computer.
• Ability to lift up to 15 pounds.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Hospitals and Healthcare