Remote Patient Collections & Data Research Specialist

Tri-anim Health Services, Inc.; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Digitech is seeking a Patient Collections Research Specialist to gather and enter necessary information and demographics required for EMS claims and payment. You will document findings in patient files with high accuracy while ensuring HIPAA compliance.

The role requires the ability to manage a heavy workload on deadlines and to communicate effectively with hospitals, insurers, attorneys, and patients to obtain verification and documentation.

Qualifications

• High School Diploma or equivalent required.
• Strong ability to multi-task and manage competing priorities.
• Collaborative team player who works effectively across departments.
• Professional and courteous phone presence when outreach is required.
• Ability to remain calm, organized, and composed in a deadline-driven environment.

Responsibilities

• Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment.
• Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes.
• Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information.
• Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details.
• Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information.
• Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements.
• Manage correspondence through, mail and email in a professional and courteous manner.
• Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines.
• Additional job duties as assigned.

Skills

Attention to detail

Multitasking

Team collaboration

Communication skills

HIPAA compliance

Education

High School Diploma or equivalent

Tools

Hospital systems

Payer portals

Databases

Job description

Digitech is seeking a Patient Collections Research Specialist to gather and enter necessary information and demographics required for EMS claims and payment. You will document findings in patient files with high accuracy while ensuring HIPAA compliance.

The role requires the ability to manage a heavy workload on deadlines and to communicate effectively with hospitals, insurers, attorneys, and patients to obtain verification and documentation.