Remote Patient Accounts & Billing Specialist

Boston Children’s Hospital; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Boston Children’s Hospital seeks a Patient Accounts Representative to manage patient accounts, verify insurance, submit claims, and support revenue cycle operations. You will collaborate with physician offices and internal teams to resolve denials and keep patients informed.

The role requires attention to detail, strong communication, and prior medical billing experience; the team offers hybrid/remote work options and a supportive environment.

Qualifications

• High school diploma or GED required.
• Previous medical billing experience preferred.
• Strong attention to detail and communication skills.
• Experience with hospital billing systems is a plus.

Responsibilities

• Verify and update patient demographics and insurance information.
• Confirm insurance eligibility with payers and third-party websites.
• Submit accurate insurance claims within required timeframes.
• Review claims for accuracy and resolve billing errors with payers.
• Work denial reports to identify and resolve outstanding claims.
• Prepare payer appeals and document supporting information.
• Maintain clear account notes and collaborate with clinical departments to resolve issues.
• Monitor denials and payer issues and escalate as needed.
• Maintain knowledge of payer contracts and hospital billing processes.
• Participate in process improvements and projects.

Skills

Attention to detail

Customer service

Communication skills

Billing software

Payer knowledge

Education

High school diploma or GED

Tools

Billing software

EHR systems

Job description

Boston Children’s Hospital seeks a Patient Accounts Representative to manage patient accounts, verify insurance, submit claims, and support revenue cycle operations. You will collaborate with physician offices and internal teams to resolve denials and keep patients informed.

The role requires attention to detail, strong communication, and prior medical billing experience; the team offers hybrid/remote work options and a supportive environment.