Remote Patient Access Specialist – Care Navigation

Agence PROvidence; United States; Remote; USD 38,000 - 46,000; Full time

Job summary

Providence is seeking a Remote Care Access Liaison to provide patient-centered access and coordinate care across a network of facilities and clinics. You will be the entry point for patients entering the health system, delivering high-touch assistance via phone and virtual support.

Required qualifications include 2 years of healthcare customer service experience and experience engaging customers virtually by phone; a year of technical support is a plus.

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.
• 1 year technical support experience (preferred).

Skills

Customer service

Phone support

Healthcare experience

Job description

Providence is seeking a Remote Care Access Liaison to provide patient-centered access and coordinate care across a network of facilities and clinics. You will be the entry point for patients entering the health system, delivering high-touch assistance via phone and virtual support.

Required qualifications include 2 years of healthcare customer service experience and experience engaging customers virtually by phone; a year of technical support is a plus.