Remote Partner Support Specialist (Veterinary)

Trupanion, Inc.; Seattle (WA); Remote; USD 57,859,000 - 68,880,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Paid time off + holidays

Stock options / RSUs

Pet health insurance for family pets

Hybrid work option in Seattle

Job summary

Trupanion, Inc. is seeking a dedicated Partner Support Coordinator to join our Partner Support Team. You will deliver real-time, multi-channel support to veterinary hospitals, breeders, shelters, and our partner programs, ensuring consistent service and strong relationships.

This remote role allows candidates anywhere in the United States or Canada, with a hybrid schedule for the Seattle area. The position is full-time with 40 hours per week, Monday through Friday, starting between 8 and 10 AM

Qualifications

• 2+ years in a customer- or partner-facing contact center.
• Experience handling high-volume, multi-channel support.
• Excellent verbal and written communication skills.
• Able to learn and navigate multiple programs including phone systems and CRM.

Responsibilities

• Provide real-time support via phone, email, and chat across all partner channels.
• Manage a high volume of inbound and outbound communications within a queue-based environment while maintaining accuracy and efficiency.
• Troubleshoot technical and process-related issues, escalating appropriately to ensure timely resolution.
• Deliver accurate and comprehensive information regarding Trupanion products, coverage, policies, claims, and partner programs.
• Research and resolve complex partner inquiries, providing thoughtful, solution-oriented responses.
• Navigate challenging situations with professionalism, sound judgment, and a customer-first mindset.
• Collaborate cross-functionally with internal teams to ensure a seamless and positive partner experience.
• Consistently meet or exceed established productivity, quality, and customer satisfaction metrics.

Skills

Customer-focused communication

Multichannel support

Issue resolution & problem solving

Attention to detail

CRM & Excel learning

Tools

CRM software

Excel

Job description

Trupanion, Inc. is seeking a dedicated Partner Support Coordinator to join our Partner Support Team. You will deliver real-time, multi-channel support to veterinary hospitals, breeders, shelters, and our partner programs, ensuring consistent service and strong relationships.

This remote role allows candidates anywhere in the United States or Canada, with a hybrid schedule for the Seattle area. The position is full-time with 40 hours per week, Monday through Friday, starting between 8 and 10 AM