Remote Part Time Customer Support Advisor - Fraud

Cpl Healthcare; United States; Remote; USD 30,000 - 45,000; Part time

Job summary

A leading company is seeking a Part Time Customer Support Advisor for their Fraud Contact Centre. This remote role involves handling customer inquiries regarding fraudulent activities on credit and debit cards. The ideal candidate will possess strong customer service skills and a commitment to excellence. Opportunities for training and career development are provided, fostering a supportive and inclusive work environment.

Benefits

Competitive starting rates

Engaged onboarding and training

Employee Assistance Program

Bike to Work scheme

Travel tax incentives

Diverse and inclusive culture

Flexible hours

Qualifications

• Excellent team player with energy and commitment.
• Customer service experience with a focus on customer satisfaction.

Responsibilities

• Provide 'Best in Class' customer service and clear solutions to queries.
• Maintain professional standards expected of a leading contact centre.

Skills

Customer service

Interpersonal skills

Communication

Problem-solving

Tools

Microsoft Office

Job description

Role: Part Time Customer Support Advisor

Fraud Contact Centre

Location: Remote (ROI)

Contract: 12 Months

Shift Pattern: Monday to Friday, 9 am to 5 pm during summer

About Us: Cpl is a proud Talent Partner to Bank of Ireland. We are dedicated to delivering engaged and committed people to support Bank of Ireland’s promises to their customers. We offer our colleagues opportunities to learn, develop, and build careers within banking, supported by comprehensive training and systems.

Our Commitment: We ensure that while you are a Cpl colleague working on-site with Bank of Ireland, you are set up for success with full training and ongoing support. We foster an inclusive environment where the customer is central to our service delivery.

Role Overview: As part of the BOI Fraud Customer Centre team, you will handle reactive and proactive contact with customers regarding fraudulent activity on credit cards, debit cards, and online banking. This 24/7 operation supports customers when fraud occurs, playing a vital role in ensuring appropriate actions are taken.

Key Responsibilities:

1. Provide 'Best in Class' customer service and clear solutions to queries
2. Maintain professional standards expected of a leading contact centre
3. Achieve individual performance objectives
4. Support team colleagues and contribute positively
5. Comply with all regulatory, operational, and administrative procedures
6. Embrace personal development to meet competency standards

Role Requirements:

• Excellent team player with energy and commitment
• Customer service experience with a focus on customer satisfaction
• Strong interpersonal and communication skills
• Flexible, energetic, and adaptable to change
• Self-motivated with target-driven mindset
• Good problem-solving skills with attention to detail

Desirable Skills & Experience:

• Experience in a phone-based role
• Strong IT skills, including Microsoft Office

Benefits:

• Competitive starting rates and hours
• Engaged onboarding and training
• Support for APA/QFA roles where applicable
• Dedicated Employee Assistance Program
• Bike to Work scheme
• Travel tax incentives
• Diverse and inclusive culture
• Remote, hybrid, and on-site opportunities (role-dependent)
• Flexible hours (role-dependent)
• Access to BOI Careers Lab and soft skills training

Cpl is committed to providing a positive employee experience and is an Equal Opportunity employer. We value diversity and inclusion, welcoming applications from all individuals, including those with additional needs or disabilities. We are recognized as a Gold Medal holder for Diversity & Inclusion and as the 5th Best Large Workplace in Ireland by Great Place to Work.

Initial contracts are circa 12 months with potential for extension based on performance and role availability. Many colleagues have built long-term careers with Bank of Ireland, with opportunities to transition into permanent roles or return after time away.