Remote P&C Licensed Insurance CSR

acg; United States; Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Fully paid training

Sign-on bonus for licensed agents

Job summary

AAA The Auto Club Group is seeking an Insurance Customer Sales and Service Representative for a remote call center role. The position trains November 23, 2026, with a pattern of hours post-training and production schedules to follow.

You will build relationships, explain products, and drive member coverage decisions in a fast-paced environment. During training, attendance is required and shift times may vary.

Qualifications

• Customer-focused service experience required.
• Proficient in Windows PC and multiple applications.
• Experience handling monetary transactions and sales.

Responsibilities

• Provide price quotes on insurance products factoring in rules and discounts.
• Rewrite and reinstate insurance policies per underwriting rules.
• Complete membership/insurance applications and change forms as needed.
• Accept and process payments at point of sale.
• Make outbound follow-up calls to customers with questions or complaints.
• Correspond with and respond to inquiries from sales reps, insureds, mortgage companies, and others regarding ratings, premiums, billing and cancellations.
• Process customer policies, endorsements, and status changes efficiently.
• Assist agents in resolving technical/business issues and support other centers as needed to meet service goals.

Skills

Customer service

Multitasking

Cross-selling

Data entry

Education

High School Diploma or GED

Job description

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Location Details: Remote

Position Schedule / Shift:

Training Start Date: November 23, 2026

Training Schedule: Monday - Friday 9:00 AM - 5:30 PM EST

Attendance is critical during training; successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.

After training, you will transition to your regular production schedule

Production Schedule After Training:

Pattern 1: Monday-Friday 12:30 pm - 9:00 pm EST | SDO: Thursday | Saturday Rotation (assigned later): 9:00 am - 6:00 pm EST

Pattern 2: Monday-Friday 12:30 pm - 9:00 pm EST | SDO: Wednesday | Saturday Rotation (assigned later): 9:30 am - 6:00 pm EST

Position Summary: As an Insurance Customer Sales and Service Representative, you'll play a vital role in delivering exceptional service while helping customers find the membership and insurance solutions that best meet their needs. In a fast-paced, high-volume call center environment, you'll build strong customer relationships, explain product benefits, and identify opportunities to provide valuable coverage and services. Your contributions directly support sales goals, enhance the member experience, and help drive the continued success of AAA The Auto Club Group.

Key Responsibilities:

• Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
• Rewrite and reinstate insurance policies according to underwriting and business rules.
• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
• Accept & process payments at the point of sale.
• Make outbound follow-up calls to customers in response to questions or complaints.
• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
• Provide efficient processing of customer policies, endorsements, and status and coverage changes.
• Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.

Qualifications:

Required

• Education
  • High School Diploma or equivalent (GED)
• Experience
  • Providing a high level of customer-focused service
  • Navigating through a PC Windows environment, including accessing information from multiple applications
  • Managing and navigating multiple sources of information and applying them as needed
  • Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.
  • Cross-selling
• Certifications / Licensure
  • Current Property & Casualty Insurance license
  • May be required to attain and maintain state membership licenses as appropriate by the department

Preferred

• College-level coursework, certification, or equivalent (i.e., relevant continuous learning)
• Demonstrate the ability to manage concurrent customer interactions across chat, voice, and email platforms, prioritizing tasks while delivering a seamless and consistent customer experience.

Work Environment

This is a remote call center position. Call Center employees to work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Hourly rate starting at $21.75/hour plus bonuses and sales incentives
• Overtime earning potential at time and a half the hourly wage
• Fully paid training
• $1,000 sign-on bonus for Licensed Property and Casualty Agents. **To qualify for the Sign-On Bonus, applicants must be new to ACG. Our Recruiting Team can provide additional details at the time of application. **

Benefits

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post-tax. Company match of 50% pa