Remote Outbound Sales Representative

MCI; Albuquerque (NM); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading contact center services provider is seeking candidates for customer service roles in Albuquerque, NM. Responsibilities include handling inbound and outbound contacts, document processing, and resolving customer issues. Candidates must have a high school diploma and excellent communication skills. This position offers growth opportunities and a commitment to fair hiring practices.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills required.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Handle inbound and outbound contacts professionally.
• Utilize knowledge base to answer customer questions.
• Document and process customer orders accurately.

Skills

Organizational skills

Communication skills

Typing speed

Knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

What to Expect (Job Responsibilities)

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Accurately document and process customer orders in appropriate systems
• Attend meetings and training to stay up to date on program knowledge, systems, and process changes

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamCulture

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.