Remote Outbound Member Engagement Representative

Insight Global; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

A leading telehealth provider is seeking a Remote Outbound Member Engagement Representative to follow up with active members and book appointments with Registered Dietitians. The ideal candidate is experienced in high-volume calling, tech-savvy, and able to engage diverse individuals effectively. This remote role requires strong communication skills and the ability to adapt in a fast-paced environment.

Qualifications

• Must have reliable personal computer running Windows 11 or MacOS 12.7.4 or higher.
• Experience making 150+ outbound calls a day.
• Ability to work independently from home in a fast-paced environment.

Responsibilities

• Make high volume outbound calls to schedule follow-up appointments.
• Engage actively with members to ensure their health goals.
• Address members' questions and escalate issues when needed.

Skills

High-volume calling ability

Excellent communication skills

Tech-savvy

Bilingual in English and Spanish

Tools

Automated dialing system

Google Suite applications

Job description

Job Description

Insight Global is seeking a Remote Outbound Member Engagement Representative for a client that is one of the largest telehealth network of registered dietitians in the country.

The goal of this company is to help people make healthier changes to their lifestyle by meeting with a Registered Dietitian virtually. This is a free benefit through their specific insurance, and your role will be to call and follow up with active members who have recently completed their first consultation. We want to ensure the members are continuing to meet their health goals so booking follow up appointments is vital to their success! You will check in to see how their experience was and the goal is to get them on the RD’s books for additional appointments.

You will have weekly appointment scheduling quotas that you will be required to hit, so this person needs to be comfortable working daily in a high-volume calling environment.

You are following up to re-engage with active members, so your ability to connect with people is crucial!

The main responsibilities include:

• Make high volume outbound calls to active members to get them scheduled for follow-up appointments

• Follow a call script without sounding like you are reading off of it- making it sound like your own and be engaging on the phone

• Hit the daily goal of getting 55+ follow up appointments booked (4 appointments per person)

• Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

All candidates must have reliable personal computer or laptop running Windows 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher (no Chromebooks allowed)

Experience in a high-volume outbound calling role with the ability to make 150+ calls a day without getting burned out

Tech Savvy- ability to learn new systems quick and navigate multiple tools at once

Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds

Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment, and things are constantly changing! Bilingual in English AND Spanish

Experience utilizing an automated dialing system

Proficient in Google Suite applications

Previous experience working in healthcare or a strong passion for health and wellness